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Associate, Customer Experience, German Speaking, Reading
Client:
RH
Location:
Reading, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0f93cf3c8360
Job Views:
28
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
1. Live Our Vision, Values and Beliefs every day
2. Represent the RH brand through polished communication, personal appearance and professionalism
3. Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
4. Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
5. Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
6. Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
7. Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1. + years of experience in Customer Service, high-end furniture and luxury retail preferred
2. Poise and confidence to interact with high-end customers while maintaining confidentiality
3. Fluency in German, written and verbal
4. People and relationship-driven
5. Driven to deliver first-class service and exceed customer expectations
6. Ability to recognize and respond to multiple priorities
7. Exceptional analytical, problem-solving and decision-making skills
8. Strategic, highly organized and results-oriented
9. Excellent verbal and written communication skills
10. Commitment to Quality with exceptional attention to detail
11. Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
12. Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
1. Ability to travel to the nearest gallery as needed
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