OTE
Overview
Newcastle Renault
Contract Type: Permanent, full-time
Salary: up to £32,000 per annum (depending on experience)
Hours: 42 hours between Monday - Friday 8am - 5pm (flexibility with start/finish times)
Our Warranty Hub Manager is on the hunt for a Warranty Advisor with experience in automotive warranty claims and processes to join our fantastic team at the Newcastle Renault Dealership. You will be based within our Warranty hub and be part of a supportive team that will guide you through your new role.
The Manager will impart their knowledge and experience, allowing you to develop your skills and establish a long career within the automotive industry. You will also have a supportive team around you to help you along the way!
Our Warranty Administrators and Advisors are fundamental within our Warranty department! Day-to-day, they are primarily responsible for processing warranty claims and liaising with customers both face-to-face, over the phone, and via email. We are looking for an individual with a customer service background “serviced” to perfection!
Responsibilities
* Examine completed warranty repair orders
* Prepare claim forms and supporting material
* Ensure maximum return from the manufacturer for all warranty work, including the issue of credit notes and associated paperwork
* Review warranty reporting systems with the line manager to identify improvements and administer warranty policy in the best interests of the dealership, manufacturer, and customer
* Input manufacturer’s warranty payments, return warranty parts to the manufacturer, and reconcile warranty schedules
* Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
We are looking for an individual with a technical background in the automotive industry. You will possess attention to detail and strong organizational skills, which are essential for prioritizing and scheduling work appropriately. You will also excel in customer interactions, showcasing a friendly but professional manner, and be able to build strong and lasting relationships with colleagues.
It is essential that you have strong IT skills and can easily navigate Microsoft packages.
If your skills and experience match what we are looking for, please apply today, and a member of the Talent Acquisition Team will be in touch.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business, which is why we are continually working to provide a market-leading rewards and benefits package:
* Competitive salaries with clear pay scales as you develop
* Generous annual leave allowance that increases with length of service
* Eligibility to join one of our colleague car plans and cycle to work scheme
* Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay)
* Critical illness cover after 2 years, plus life assurance and free will writing service
* Tech scheme where you can get the latest tech for less and spread the cost, eye care scheme, and discounted shopping vouchers
* Employee assistance programme and free access to Smart Health, giving employees and their immediate families access to 24/7 GP services to support well-being
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. For roles that require driving, a driver's licence check will also be carried out.
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