What's involved with this role: Temporary Welsh Speaking Communications Operator x4 (Shifts) Job Ref: N Wales BL TCL 364322 Pay Rate: £17.33 per hour PAYE Hours per week: 37 Monday - Friday, TBC Role Length: This opening assignment is for 12 months City: ST ASAPH NPPV Level 2 Full – Valid for 3 years NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.] Must speak Welsh. Level 4/5. Must be able to start on 20th January and be available for 6 weeks of full time Mon - Fri training - no A/L can be taken during this time Example shift pattern; Day Shift Pattern 1) 7am - 7pm 2) 7am - 7pm 3) 7pm - 7am 4) 7pm - 7am 5) Rest Day 6) Rest Day 7) Rest Day 8) Rest Day The role of a Police Communications Operator, is one of the most rewarding and varied roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in the force and join a unique profession where you can really make a difference and take a great sense of pride in doing so. No two days are the same for Communication Operators, one minute you could be taking the details of a missing person and the next you could be sending officers to reports of a robbery in progress. Key Responsibilities: Initial investigation - you will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance. Partners - you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed. Advice - many of the non-emergency calls received are resolved by communication operators. This could be through offering advice or signposting members of the public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do. Recording intelligence - from information given by communities you'll be identifying and recording information to share with other parts of the organisation, to inform future policing operations. Service delivery - you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard. Qualifications: NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience. Knowledge: Good geographical knowledge of North Wales. Experience: Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation. Skills & Abilities: Good communication skills together with the ability to work well in a team environment or on your own initiative. Ability to evidence problem solving skills. Have the ability to remain calm in stressful situations. Computer literate to an intermediate level together with windows systems and/or relevant experience. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please