Retail experience, ideally with supervisory or managerial responsibilities. Ability to train, support, and inspire volunteers. Strong organizational, planning, and administrative skills. Effective verbal and written communication skills. Excellent interpersonal skills, including the ability to build relationships and resolve issues. Self-motivated with the ability to work both independently and as part of a team. Empathetic, tactful, and understanding of diverse circumstances. Competent IT skills and strong attention to detail. Friendly, courteous, and adaptable to a busy retail environment.