Job Description:
Production & Tech support
Staines –
Permanent
Full time -
£50,000
We make health happen:
This is an exciting time at Bupa as we get set to open the doors on our new state of the art, Campus and including a Clinical Training Academy. Here we are seeking to deliver innovative learning & development, both physically and virtually through word class experiences and, to connect, grow and broaden the skills of our people across all business units (Dental Services, Care Services, Health Services, Insurance). Our goal is to exceed learner expectations and foster a culture of exceptional learning and development, through a learning offering that includes fully immersive technology, virtual classrooms, hi fidelity simulation labs & AI.
This role is responsible for technology and production support within the Bupa campus & Clinical Training Academy. You will provide technical assistance, troubleshoot technical issues and be an expert across all the on-site technology and AV equipment. This role will also own the media and podcast facility and support business leaders in creation of podcasts, webinars, events and streaming, along with campus digital marketing materials. You will be the first point of contact for all things tech in the physical facility and manage escalations & 2nd line support.
How you’ll help us make health happen:
1. Install, configure, and operate AV equipment (projectors, sound systems, microphones, speakers, cameras, recording/editing software, video conferencing systems).
2. Ensure stable technology for live events and presentations.
3. Perform regular testing and troubleshooting.
4. Operate audio mixing boards for clear audio.
5. Use software to control AV technologies.
6. Update inventory database for gear management.
7. Plan and oversee production processes.
8. Collaborate with leads and content owners for AV setup and quality maintenance.
9. Manage video and media room for recording, editing, and production, competent with filming equipment.
10. Ensure technology meets learner accessibility needs.
11. Troubleshoot and resolve equipment issues promptly.
12. Coordinate repairs and maintenance with vendors.
13. Collaborate with production teams to improve workflow and technology use.
14. Train campus team on basic tech requirements.
15. Support content design and maintenance of learning platform landing pages.
Key Skills / Qualifications needed for this role:
16. Expertise setting up and operating audio equipment including mixers, mics, amplifiers, wiring etc.
17. Up-to-date awareness of AV technologies and their features
18. The ability to visually inspect and test equipment to diagnose issues
19. Skill repairing and maintaining AV components
20. Analytical and risk assessment abilities.
21. Problem-solving to address equipment failures and production needs
22. Strong technical and troubleshooting skills
23. Customer focused skills to understand Campus audio visual needs
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
24. 25 days holiday, increasing through length of service, with option to buy or sell
25. Bupa health insurance as a benefit in kind
26. An enhanced pension plan and life insurance
27. Onsite gyms or local discounts where no onsite gym available
28. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.