We are looking for a team player who can work within our professional team of clinical and clerical staff helping to provide the best medical service we can for our patients.
Main duties of the job
Main Purpose of post:
Provide a point of contact for patients and act as a focal point of communication between patients, doctors and other primary care staff.
Main duties and responsibilities:
1. Book appointments for patients both over the telephone and for patients presenting at the surgery.
2. Receive patients arriving at the surgery for appointments and deal with any queries.
3. Answer telephone enquiries and record messages from various sources for the information of the clinical team.
4. Generate computerised repeat prescriptions to be signed by the GP.
5. Accurately take details of acute prescriptions requested by patients.
6. Take part in any statutory training in person and on-line.
7. Attend practice team meetings.
8. Maintain medical records and filing system.
9. Ensure contents of handheld medical records are in chronological order.
10. Secure emailing, photocopying and scanning of documents.
11. Assist in data input of patient records.
12. Add clinical information in patients' electronic notes as advised by the clinician.
13. Ensure that any action required from hospital letters or clinical results are dealt with efficiently or passed onto an appropriate member of staff.
14. Work as a Team Member and adhere to the protocols of the surgery.
15. Abide by practice policies and procedures.
16. Ensure that GP consulting rooms are prepared for GPs and Locum doctors when necessary.
17. Ensure the reception area is tidy and clear of any hazards.
18. Any other delegated duties considered appropriate to the post.
Safeguarding:
All staff who encounter children must be aware of the practice policy for child protection. In this policy, as in the Children Act 1989/2004, a child is anyone who has not yet reached their 18th birthday. Children therefore refers to both children and young people.
All staff who encounter vulnerable adults must be aware of the practice policy for safeguarding vulnerable adults. For the purpose of this policy, a vulnerable adult is any person over the age of 18 years who is unable to take care of themselves or protect themselves from harm, crime, neglect or abuse.
Policies and procedures: You are required to abide by all the practice policies and procedures, ensuring you review and understand any policy or procedure updates.
About us
At Woodlands, we have a large patient list of around 15,000 patients. We have a complement of staff from GP partners, managerial staff, salaried GPs, paramedic, advanced nurse practitioner, lead nurse, practice nurses, health care assistants, nursing associate, GP assistants, long term condition coordinators, medical receptionists and medical secretaries, with additional staff such as clinical pharmacist, counsellor and MSK first contact practitioner.
We are hard working and supportive of all staff in the roles they play within our team.
Person Specification
Experience
* Excellent spoken and written English
* Dealing with the Public
* The right to work in the UK
* Experience working in the NHS
* Experience working in an office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr