The M365 Specialist will ensure the efficient and effective operation of telecommunications systems within the organisation. The role revolves around managing and optimising various telephony solutions to facilitate seamless communication both internal and externally.
Your objectives and responsibilities will focus on…
* Managing various aspects of the Microsoft 365 environment to ensure smooth operation and optimal utilisation of its features.
* Overseeing the configuration, maintenance and administration of telephony systems, including PBX, VoIP, and cloud-based solutions.
* Integrating telephony systems with other business applications and processes to enhance productivity and streamline communication workflows.
* Monitoring and optimising telephony infrastructure to ensure high call quality, reliability and availability for users.
* Provision of technical support and troubleshooting assistance to resolve telephony-related issues promptly and minimise disruptions to business operations.
* Implementing security measures and ensuring compliance with regulatory requirements to protect sensitive communication data and maintain confidentiality.
* Conducting training sessions and providing guidance to users on telephony system usage, features and best practices to maximise adoption and utilisation.
Your previous experience is likely to include…
* Familiarity with Microsoft 365 suite, especially Teams and its telephony features such as Direct Routing, Calling Plans, Auto Attendants and Call Queues.
* A working knowledge of telephony hardware such as IP phones, gateways and session border controllers (SBCs) and their integration with Microsoft Teams.
* An understanding of networking principles, including LAN/WAN configurations, VPNs, routing and firewall management to support VoIP deployments.
* Proficiency in VoIP protocols like SIP (Session Initiation Protocol), RTP (real-time Transport Protocol) and SRTP (Secure Real-time Transport Protocol).
To be successful in this role you will…
* Have comprehensive understanding of telephony systems, including traditional PBX, VoIP, SIP, and cloud-based telephony solutions.
* Demonstrate excellent client facing skills and ability to communicate with IT professionals.
* Possess the ability to manage your own workload well, working to challenging deadlines and working on your own initiatives.
* Utilise the capability of other members of the team.
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