Administration Manager - Urology (NHS AfC: Band 5) - Urology - Norfolk and Norwich University Hospitals NHS Foundation Trust
Norfolk and Norwich University Hospitals NHS Foundation Trust – Norwich, Norfolk
An exciting opportunity has arisen with the Urology Specialty for an Administration Manager.
As the Administration Manager, you would be an integral part of the team which is striving to make positive changes to how we approach trust objectives. You will work closely with the experienced administration team to achieve goals and will ensure teams feel included and given the opportunity to participate in things which affect their roles. The postholder will have a keen interest in effective people management and proven experience in positive change. The postholder will be required to be confident, have a relaxed and approachable personality, and have an excellent track record of multi-tasking and organisation within a busy department.
As a staff member within the Surgical Division, you will be responsible for ensuring patient pathways from GP referrals through to a potential admission for a surgical procedure are monitored using the administration processes that make it all happen. You will help to adapt, change and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients.
The department is seeking a friendly, hard-working and committed Administration Manager who will be an asset to the team and get involved in some exciting future development plans.
The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running and development of the directorate in relation to its administration functions.
The postholder will also operate as part of a multi-disciplinary team, managing the administrative, clerical, and secretarial needs of the directorate and ensuring through careful monitoring of workloads that activity targets are met, and that patient management is in line with the patient access policy.
Flexibility according to workload demands is essential for this role.
The post holder will support the delivery of a high quality, safe and compassionate healthcare service. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please don’t hesitate to reach out for an informal chat about the role!
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
1. Manage the day-to-day running of the Directorate’s administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave.
2. Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
3. Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager.
4. To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed.
5. Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
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