Kent LMC: Supporting list based personalised care, the partnership model and meaningful collaboration
Receptionist - Part-time – Highparks Medical Practice
Organisation: Highparks Medical Practice
We are seeking a dedicated and professional Medical Receptionist to join the team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of the practice whilst maintaining a welcoming environment for all patients.
Responsibilities
1. Greet patients and visitors warmly, ensuring a positive first impression.
2. Manage all aspects of patient scheduling processes.
3. Answer phone calls, addressing enquiries/directing calls to appropriate team members.
4. Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations.
5. Process patient forms, insurance information, and payments as required.
6. Assist with administrative tasks such as filing and data entry, with experience of using EMIS and Docman.
7. Collaborate with clinicians to ensure efficient patient flow and communication within the team.
8. Handle any issues/concerns raised by patients with professionalism, empathy, and sensitivity.
Qualifications
1. Previous experience in an administrative role is preferred, ideally within a healthcare setting.
2. Strong organisational skills with attention to detail to manage multiple tasks effectively.
3. Excellent verbal and written communication skills to interact with patients and colleagues professionally.
4. Proficient user of IT systems including medical software systems, such as EMIS and Docman.
5. Ability to work well under pressure while maintaining a calm demeanor in a fast-paced environment.
6. A compassionate attitude towards patients and a commitment to providing high-quality service.
7. Willing to work as part of a team, be cheerful, and act with integrity at all times.
If you are passionate about contributing to patient care, we encourage you to apply for this rewarding position.
Job Type: Part-time
Schedule: Monday to Friday (occasional weekend work for flu clinics, etc.)
Work Location: In Person
Must have: A valid UK driving license as we operate across four sites.
Benefits
1. Company pension
2. On-site parking
Contact Information:
Kent Local Medical Committee
8 Roebuck Business Park
Ashford Rd
Harrietsham
Kent
ME17 1AB
Telephone: 01622 851197
Fax: 01622 851198
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