Operations Manager - Commercial Cleaning -Department Head Permanent Full-Time Position Requirements to work to service operating hours Industry - Commercial Contract Cleaning About Us We are seeking an experienced and dynamic Operations Manager to lead our Commercial Cleaning department at ServiceMaster Clean Manchester, a family-owned business with over 30 years of success. As one of the leading franchises in the ServiceMaster group, we have a reputation for delivering high-quality cleaning services to Housing Associations, Schools, and Commercial Offices across Greater Manchester. Our mission is to go Above and Beyond the expectations of our customers, and we are looking for someone who shares our dedication to excellence. Benefits As an Operations Manager, you will enjoy: A generous car allowance Company laptop and mobile phone Private healthcare (optional) On-site parking Company events and opportunities for networking Hybrid working arrangement (office and remote) About the Role As the Operations Manager, you will be responsible for leading and managing the operational team, which includes Key Account Managers, Area Cleaning Managers, and the Technical Support Team. Your key responsibilities will include: Leading the team to deliver top-tier performance across customer accounts Building and maintaining strong professional relationships with clients and colleagues Managing the allocation of cleaning staff, equipment, and resources to stay within budget Overseeing the recruitment, training, and development of staff, ensuring their success within the company Conducting weekly meetings to plan and set objectives, as well as providing updates on operational performance Ensuring payroll is managed accurately through the EziTracker system and organizational tasks are efficiently handled through CleanLink Managing customer satisfaction and addressing escalated issues with urgency Ensuring compliance with company policies and regulations, including ISO 9001, 14001, and ISO 45101 Supporting the mobilization of new contracts and overseeing existing accounts to maintain service excellence About You The ideal candidate will: Have at least 3 years of experience in a senior management role within the service industry Possess strong commercial acumen and proven experience in planning, decision-making, and managing operations effectively Demonstrate the ability to build professional relationships and collaborate with clients and colleagues Be experienced with technology platforms like CleanLink and EziTracker or similar systems Reside within 30 miles of Greater Manchester to ensure timely responses to operational needs Hold a full driving license and be able to pass an enhanced vetting process Have a proven record of managing teams and developing employees How to Apply If you are a dedicated and results-driven Operations Manager with experience in the commercial cleaning sector, wed love to hear from you Apply today with your CV and current salary details. This is your chance to lead a highly successful team and drive excellence in our service delivery across Greater Manchester.