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Customer Implementation Specialist, Medical Devices
Location:
Oxford, United Kingdom
EU work permit required:
Yes
Job Reference:
9c3c66d38e26
Job Views:
106
Posted:
11.04.2025
Expiry Date:
26.05.2025
Job Description:
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include:
1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and 3rd parties
4. Marketing collaboration, customer training, and final commissioning and acceptance
This position will require frequent travel in Europe and possibly in Asia in the future.
Required Qualifications:
1. Bachelor’s degree or combination of education and experience
2. 2-3 years in a similar role, handling complex/multiple projects simultaneously in the medical device industry
3. Experience in dealing with executive-level management and clinicians within a diverse customer organization
4. Pro-active and customer-focused approach to problem-solving
5. Independent and able to handle multiple projects in parallel
6. Proficient in English and at least one additional European language
7. Willing to travel up to 70% of the time
Responsibilities:
1. Attend presale meetings with Sales and support the sales relationship with customers as required
2. Collaborate with a Sales Leader and the Service department to engage in customer requirements definition prior to contract negotiations
3. Develop detailed implementation plans based on clearly defined customer requirements
4. Understand the product and service offering specific to the assigned customer prior to final contract negotiation
5. Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations
6. Effectively communicate at multiple levels up to the C-Level within the customer organization
7. Once order is received, take control and ensure timely delivery of products and services in accordance with customer requirements
8. Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule
9. Conduct regular internal and external reviews to ensure adherence to committed schedules
10. Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction
11. Maintain accurate and appropriate data in the appropriate data systems for project and customer management
12. Exhibit leadership practices consistent with company values and traits
13. Additional tasks and objectives may be added based on the company’s plans
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