Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness The Role: You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest led leader. Working alongside the Area Support team and restaurant management teams, finding ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. You will always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance and skillset. Responsibilities & deliverables: Team To be an ambassador for our culture and values, always portraying an authentic positive attitude. To be a champion of standards and our culture, always setting the example. You will have excellent communication skills; ensuring you aid in the cohesive working relationships of the wider teams. Enjoy meeting new people and be confident in your ability to manage a new set of teams daily. Be adaptable to facilitate the strengths and weaknesses of all restaurant teams. Be open to giving and receiving feedback to and from all the team. Have the ability to learn new skills from different managers and to transfer the skills you possess to help other management teams grow stronger. To have an authentic relationship with all restaurant team members both FOH and BOH. Guests To act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality- showing a passion for giving a great guest experience. Work with the Area team to actively ensure our restaurants are inviting and friendly environments for our guests to visit. Regularly review guest feedback (including Yumpingo) to ensure we are constantly improving our service and guest journey- understanding each restaurants own guest focuses and supporting them to improve. When on shift you are always looking at ways to elevate and push our service forward to give our guests a better experience. Restaurant You will run great shifts and flex your style to each different restaurant you will be working in. You will visit each restaurant regularly, working to the needs of the business, giving feedback and support to the Management & Area Manager. To be a par level in restaurants and support in achieving the restaurant and the General Managers specific focuses, this will include restaurants in other areas/ regions of the business. To be an invaluable support for our new restaurant openings You will understand each restaurants unique team levels and implement your knowledge to support on the control the financials of the business. As an Area Roaming Manager, you will strive to have an indepth knowledge of each restaurant unique operational, health and safety and cultural make up. You will treat every restaurant as if it were your ownshowing true passion and ownership. How we will Thank You for being a Hickory’s Roaming Manager: A generous package of up to £37,000 per year including Tip Jar 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service Be a part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022" Birthday reward - A meal on us for you and your friends every year Superb training & progression opportunities with The Hickory’s Academy Qualification opportunities whilst working (Up to A Level and Degree level equivalent) FREE BBQ / Team food and authentic sodas while on shift Christmas Day off work every year Paid occasion days off (Wedding Day, Kid’s first day at school, Moving into your first house and more) The Red Zone – Our pledge to work life balance Up to £500 refer a friend scheme Chance to ‘give a bit back’ by joining our fundraising activities for Cash for Kids Wellbeing Champions in each of our restaurants to support you 24-hour access to our wellness programme Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Roaming Manager, then click ‘apply ’ now