Facilities and Building Infrastructure Property Manager (Houghton)
Date: 2024/09/06
Reference Number: SBV-567
Description
Define Business Requirements and Solutions
* Manage the delivery of business cases, project scopes and requirements documents, test plans, and rollout communications.
* Serve as the primary liaison between business functions and solution management throughout the development lifecycle, i.e., from needs analysis until handover.
* Clearly understand, articulate and document existing “as-is” systems & business architecture and define strategy for “to-be” architecture.
* Create and maintain a cohesive, coordinated plan to deliver solutions within the facilities and infrastructure department.
* Establish and gain agreement on project budgets, ensure projects track to the budget.
* Drive project prioritisation and scope definition for which decisions are made on the final project scope.
* Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.
* Demonstrate a sound understanding of the end-to-end facilities and infrastructure overall business solution is positioned, deployed and supported.
Digital Transformation
* Implement and manage Facilities Management software and help desk solutions, including contractor management features to optimise operations.
* Automate work order management and planned preventative maintenance processes.
* Maintain high levels of Service Level Agreements for services from contractors, engineers and any other infrastructure and facilities professionals through data-driven performance management indicators.
* Collaborate with stakeholders to gather and translate facilities and infrastructure requirements into comprehensive business cases and proposals.
* Drive approved project implementation based on approved project priorities.
* Conduct specialised studies for the department to develop and recommend policies, procedures, controls.
* Leverage trend analysis to optimise resource allocation, mitigate risks, and enhance facilities management efficiency.
* Deploy proactive smart capital initiatives driven by long-term value by effectively identifying problematic and inefficient assets to replace.
* Provide in-depth business & technical strategy for systems solutions, identify business gaps, and correlate to potential solutions.
Analytical Management of the Real Estate Portfolio
* Construct successful investment portfolios informed by market conditions and economic trends through the provision of property data, market analysis and recommendations.
* Prepare the development and operational business plans of the real estate projects.
* Determine acceptable risk levels in the property portfolio based on time frames, risk preferences, return expectations, and market conditions.
* Create a rental determination analysis verifying with market data to understand the conditions within the area.
* Provide recommendations around the renewing, termination, and new leasing of properties.
* Research and investigate the acquisition of properties in alignment with SBV’s strategic objectives.
* Manage cross-functional relationships with internal and external stakeholders, providing analytical current market condition insights into the property portfolio strategy.
Facilities and Infrastructure Operational Requirements
* Prepare, manage, monitor, and report on the expenditure of the facility department.
* Achieve the overall budget target from an Opex and Capex perspective through benchmarking, analysis, reporting, and the implementation of future initiatives.
* Analyse and implement corrective plans supporting the utilisation of various infrastructure and facilities programs.
* Create optimisation strategies based on the framework and align to the organisational property requirements.
* Conduct due diligence around costing and estimations prior to the commencement of each program of work.
* Manage the end-to-end property value chain for SBV and Rest of Africa, benchmarking operating costs per property against industry standards.
* Manage the end-to-end Property Portfolio, Infrastructure Management, Facilities Management and facilities and infrastructure Assets management.
Data Management
* Establish and monitor a data repository for the facilities and infrastructure components ensuring data integrity.
* Develop and generate Management Information Analysis for the integrated facilities and infrastructure portfolio performance across the group.
* Utilise the data source to build a future facilities and infrastructure framework to remain ahead of industry standards.
* Establish, update and regularly report on the consolidated risk register and mitigation measures specific to estate management.
* Create executive reports depicting the real estate portfolio, providing strategy recommendations highlighting critical concerns and solutions.
* Manage SBV's commitment to being carbon neutral by 2040 and net zero by 2050.
Environmental Social and Governance (ESG) Management
* Collaborate with a multidisciplinary team across a range of industries to support SBV in the understanding and development of tailored solutions.
* Investigate and implement solutions that incorporate the evolving policy, regulatory, and business environment risks and opportunities associated with Corporate Sustainability and ESG.
* Manage the facilities element of the ESG component as a stream lead.
* Develop and execute corporate social initiatives aligned to the facilities and infrastructure sustainability workbook.
People Management
* Create a conducive environment which translates into productivity and high morale.
* Inspire one’s team to deliver on key performance areas.
* Adhere to legislative requirements and Group policies and procedures.
* Lead the focus on talent to instil value creation for high-value contributors.
* Manage one’s headcount in alignment with the principles and policies of SBV.
* Preside over disciplinary hearings on behalf of SBV.
* Provide leadership to employees within the organisation, creating a winning culture and high morale.
Change Management
* Act as a change management agent in periods of change to ensure continuity to operations.
* Manage the integration of Facilities and Infrastructure into a seamless end-to-end solution for customers.
* Effectively communicate and embed new processes and procedures.
* Facilitate necessary presentations, workshops or forums for consistent communication.
Organisational Culture
* Drive the department’s values while inspiring confidence and generating excitement.
* Drive Transformation and BBB-EE initiatives to ensure sustainable alignment.
* Initiate and lead a culture of performance-driven output.
* Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards.
* Support SBV's ESG journey, reporting on and managing the ESG requirements.
Requirements
* Business or IT related Degree.
* MBA (Advantageous).
* Business Analysis and testing qualification advantageous.
* Internal Institute for Business Analysis Certified Business Analysis Professional certification.
* 5 years working experience with exposure to business solutions design related to the Facilities and Infrastructure Industry.
* 5 years’ experience in managing medium to large tactical projects, project budgets and related processes.
* Exposure to Property portfolio and facilities management processes.
* Process redesign, mapping on operational level, change control methodologies.
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