Company description: ClearCourse Job description: Are you an organized and efficient individual looking for a new OFFICE-based opportunity in the e-commerce industry? Giftpro is seeking a Fulfilment and Support Assistant to join our dynamic team. Giftpro’s obsessed with helping deliver a brilliant digital experience to your customers. From gift vouchers and event tickets to merchandise and products, Giftpro hospitality eCommerce software ensures your business is operating to its full potential.As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our fulfillment processes and providing exceptional support to our customers. We offer a competitive salary and generous benefits package, including: Hybrid-working model with 25 days annual leave your birthday off Volunteering days Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Employee wellbeing perks such as Perkbox and Peppy Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Key Accountabilities: Set up and run multiple voucher print runs each day Carry out the pick and pack process of each postal order in a timely manner Responsible for ensuring all postal orders are dispatched on time and correctly Assist with the organisation of stock in the storage area Receiving, unpacking, and storing deliveries of stock in correct place Complete monthly stocktakes accurately and efficiently Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately Support customers with their queries in relation to our products in a timely and professional manner To learn and understand the operating systems/software that the company’s products run on Work with our customers to create gift voucher websites Required behaviours & attributes Very organised and works methodically Able to multitask Physically fit – Occasional moderate lifting required Eye for detail Work under pressure to meet deadlines Good team player A good working knowledge of websites and the internet is desirable Lymington, England SO41 8LW – Fully office based Reports to: Client Services Team Lead