Join us as a Customer Care Team Leader at Thirteen Group!
Role Overview:
Thirteen Group is on the lookout for a Customer Care Team Leader to join our Development and Partnerships team at Hudson Quay in Middlesbrough. This role will manage the New Build Customer Care team and support our Project Managers to ensure a great customer experience. You will be the main point of contact between your team and the senior management team, as well as ensuring a smooth line of communication with our contractors to ensure defects are complete within the Service Level Agreements for our customers.
Thirteen Benefits:
· Salary - £40,282 per annum
· Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
· Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
· Simply Health – save money on common health expenses and get access to health and wellbeing support services.
· T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
· Opportunities to buy and sell annual leave.
Key Responsibilities:
· Line management responsibilities for the Customer Care team.
· You’ll be the main point of contact between contractors, senior management and your team, and will be expected to handle more complex escalations.
· You’ll have a hand in identifying necessary training for our call centre handlers and the customer care team.
· You’ll support the wider team in ensuring that defects are acknowledged and dealt with in an agreed timeframe.
· This is a new role in this team, and so you’ll be making it your own and owning new processes that can improve the efficiency of the team.
About You:
· You’ll be organised, and love to be on the lookout for improvements to be made.
· You’ll have team management experience and a passion for developing people.
· You’ll need experience in customer care, ideally within a new build/construction environment.
Why Thirteen Group?
We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role please contact Stuart Poulter (Head of Construction) on 07717 727699 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open.