Head of Product, Web
GB
BBC PUBLIC SERVICE B'CAST
Job Closing Date: 23:59, Sunday 13th April 2025
THE ROLE
The BBC is seeking a Head of Product, Web to lead the strategic vision, development, and delivery of web experiences across its audience-facing digital products. As a key leader within the Product Management Group, this role will shape exceptional, user-centric web platforms that serve millions of users daily while delivering measurable business impact.
Working in collaboration with engineering, design, delivery, and analytics teams, you will ensure the BBC’s web experiences are innovative, consistent, and scalable while maintaining best-in-class performance, usability, and accessibility.
Main Responsibilities
Customer-Centric Product Leadership
1. Define and own the end-to-end product vision and user experience for web experiences.
2. Collaborate with user research, design, and analytics teams to deeply understand user behaviours, needs, and expectations.
3. Champion web experiences that are intuitive, engaging, and deliver measurable outcomes aligned with BBC's strategic goals.
4. Work closely with cross-functional teams including engineering, design, and data to deliver cohesive, best-in-class web experiences.
5. Partner with go-to-market (GTM) leaders to align web product initiatives with business objectives, audiences, and use cases.
Product Roadmap Ownership
1. Define and manage the product roadmap for BBC’s web experiences, prioritising features and innovations that deliver the highest value to users.
2. Balance short-term delivery needs with long-term strategic investments to enhance scalability, usability, and performance.
3. Align web product initiatives with go-to-market strategies and organisational goals.
Performance Monitoring and Optimisation
1. Use data-driven methods to monitor key performance metrics, including engagement, retention, and conversion.
2. Conduct A/B testing and usability studies to inform and validate product decisions.
3. Establish continuous feedback loops to iteratively improve the user experience based on real-world data and user insights.
Cross-Functional Leadership
1. Act as a bridge between user experience teams and business stakeholders, ensuring alignment and collaboration across disciplines.
2. Foster strong relationships with customer service teams to integrate user feedback into the product strategy.
3. Partner with Engineering, Design, and Data leadership to ensure effective prioritisation and seamless execution of initiatives.
Innovation and Differentiation
1. Stay ahead of trends and best practices in web product design and development, leveraging emerging technologies such as AI and personalisation.
2. Drive innovation to differentiate BBC’s web platforms in the market while maintaining consistency across the BBC’s digital ecosystem.
Are You The Right Candidate?
1. Demonstrable experience leading large-scale product management initiatives, with a focus on web experiences.
2. Proven track record of delivering user-centric, high-quality web products at scale.
3. Experience working with high-traffic, audience-facing digital platforms and ensuring operational excellence.
Skills and Capabilities
1. Deep understanding of product management principles, UX design, usability testing, and customer research methodologies.
2. Experience with modern web technologies, performance optimisation, and accessibility standards.
3. Analytical mindset with expertise in tools such as Piano, Tableau, Google Analytics, Mixpanel, or Amplitude.
4. Exceptional collaboration skills, working effectively across design, engineering, marketing, and analytics teams.
Leadership Attributes
1. A user-obsessed leader with a passion for delivering intuitive, impactful web experiences.
2. Strong communicator with the ability to present to and influence senior stakeholders.
3. Demonstrated ability to coach, mentor, and inspire product teams, fostering a culture of innovation and excellence.
Package Description
Band: F
Contract type: Permanent
Location: Flexible/Hybrid
Career Path Framework job pay range: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
About the BBC
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
1. Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
2. Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
3. Benefits – we offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a pension scheme and discounted dental, health care, gym and much more.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
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