Hours of Work - 40 hours per week on a rota to cover the store opening hours of Monday - Friday 7.30am to 6pm Saturday 9am to 6pm and Sunday is 10am to 4pm. You will work 5 days out of 7.
Salary - Up to £35,000 OTE, including store bonus, and uncapped store manager bonus.
Having recently undergone an exciting business transformation, and with new owners focusing on investment, driving sales and brand awareness, Tile Giant is looking for new colleagues to join us as a Store Manager at our Crawley Store.
Serving our retail and trade customers from over 60 stores across the UK and through web sales, we offer a range of tiles from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. We pride ourselves on providing quality customer service and in-depth product knowledge, whilst being at the forefront of trend-setting designs and decorative fashion.
The role of Store Manager is integral to driving store sales by leading your team to deliver to the Tile Giant strategy. You will model our service culture and engage your team to do the same.
Treating your stores as your own business is key, so planning and decision making is important. As a leader of people, you not only develop your own business but also yourself and your team through your interpersonal skills, all supported by strong communication skills.
Main Duties include:
* Leading and training your team to provide excellent customer service
* Manage and lead the store team
* Deliver robust inductions learning opportunities to the team
* Plan merchandising, stock rotation, effective stock management to control stock costs & losses
* Take ownership of the stores P&L and monitor all controllable costs to ensure store profitability
* Control the profit margins in store and strive to achieve store targets and maximise profit and turnover
* Boost ATV with an uplift in add on sales
* Performance management of the team and have regular individual review meetings
* Customer focused with customer engagement being a main priority
* Plan store displays and ensure the timely execution of all new product launches
* Work with the team and Regional Operations Manager to improve the store/business
* Deliver on KPIs and empower your team to deliver
* Plan key merchandising activity and ensure robust stock management routines are in place
* Build relationships with customers and local Traders
* Give honest and clear feedback to your team and also the ROM
* Be proactive in all interactions with customers
* Ensure that the Store H&S records are all kept up to date for the Fire portal, Skills Hub, StaySafe
* Ensure store and all employees are adhering with all Health and safety policies and procedures
* Plan & manage the stores productivity, rotas, holiday, absence & cover as required
* Engage with and action all communications from head office including the weekly Tile Talk
NB – This role requires a degree of heavy lifting, Tile Giant have a duty of care towards ensuring all employees are kept safe during work hours, however employees also have a duty of care and responsibility to ensure they take care of their own Health and Safety. Therefore, it is a requirement that a person should be physically fit to carry out heavy loads and manual handling tasks.
We are excited to hear from you if you:
* Significant experience in the retail sector in either a Manager or Assistant Manager role
* Are passionate about improving performance and sales, and delivering a high standard of customer service
* Able to build positive and effective professional relationships
* Act with integrity
* Are respectful, fair and consistent in approach.
* Excellent decision maker with very good communication skills
* Hold an excellent work ethic and communication skills
* A commitment and drive to go the extra mile
* Have a warm and approachable personality
* Have an ability to carry out manual handling duties up to 25kg
* Can be independent and flexible
* Prepared to learn all about the products and the different dimensions we offer, how the products should be used and demonstrate them in hand to customers
* Able to work weekends
No day is the same here, are you ready for a new challenge??
What you can expect from us:
* Ability to earn extra every month for every sale made through our team commission scheme.
* Quarterly store manager bonus scheme
* A comprehensive induction
* Further Training and Continued Professional Development
* Birthdays off
* 30 days starting annual leave inclusive of bank holidays
* Long service awards
* Pension through The People’s Pension
* Death in Service benefit of 3 x your salary
* Enhanced family leave
* Enhanced sick leave
* On site parking
* Staff discount
PPE provided ( Steel Toe Cap boots, Gloves and uniform)
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