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Service Design and Transition Manager, Aberdeen
Client: BJSS
Location: Aberdeen
Job Category: Other
EU work permit required: Yes
Job Reference:
fef5b7fe09aa
Job Views:
13
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust, repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.
Objectives
Create artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition, including:
* Service Discovery: support current support, maturity assessments
* Service Design: define scope, model, SLAs, processes, support tools, roles, reports, transition plan, security, third-party integration
* Service Transition: build plans, track timelines, define acceptance criteria, set up support processes, configure tools, establish monitoring, define handover approaches
People Management
Support and mentor new team members.
Raising awareness of BJSS (Managed Services)
Represent BJSS at events, communicate internally and externally, participate in marketing and business development activities.
Collective Management Responsibilities
* Support recruitment, learning & development, marketing, business development, and client engagement.
About You
We’d love to hear from you if:
* You lead by example and take responsibility.
* You are committed to continuous improvement.
* You have strong interpersonal and presentation skills.
* You can inspire, motivate, mentor, and give effective feedback.
Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive culture.
Experience
* Extensive experience in ITIL service processes, service design, transition, and large-scale service management.
* Experience in Service Operations across Managed Services.
* Proven ability to design and implement new service structures and architectures.
* Familiarity with various service management tools.
Some of the Perks
* Flexible benefits allowance, health and wellbeing plans, life assurance, 25 days holiday plus bank holidays, hybrid working, discounts, referral schemes, holiday buy/sell, EV schemes, training and certifications, social events, and more.
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