Description Ipswich Housing Action Group (ihAg), Ipswich, IP1 2EF Bank Advocacy Worker £12.77 per hour, including holiday pay, (£24,977 pro rata, pay award pending) Casual (to be agreed) Permanent Reference: 0064 Your role The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advocacy to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness. Working in partnership with other professionals, the Centre provides a seamless gateway to specialist services such as money advice, health outreach, mental health practitioners, housing options, and drug and alcohol support services, ensuring people receive an individualised, wrap-around support package from a safe, person-centred environment. This role will be crucial to our Saturday service and as a bank worker you will be making a valuable contribution to the work of the whole team. Your responsibilities To welcome all service users and visitors to the Saturday Service To perform general clerical duties including photocopying and scanning To provide as much practical support as possible to service users including food preparation, laundry etc To identify other potential avenues of support not available at the weekend and inform other members of the Advocacy Team if required. To maintain timely, accurate and up to date records and relevant information to ensure continuity of services provided to service users, and for accountability, reporting and monitoring purposes You will need experience of: working with people who meet one or more of the following criteria: homeless, at risk of homelessness, have complex personal circumstances which cause adversity working with a wide range of professionals/third parties managing confidential information building relationships with agencies and colleagues using IT and office systems such as case management systems, Microsoft Office, email and messaging apps For more details, please refer to the job description for this role About us ihAg is an equal opportunities employer and welcomes applications from all people with the relevant skills and experience irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex and/or sexual orientation. We will offer you: This is an exciting opportunity for an individual to join our hardworking and dedicated Advocacy Team. At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff. For more information For an informal discussion only, please contact Hayley Kendall on 07871 617032 Please read the Job Description (doc) How to apply Please visit our website www.ihag.co.uk /vacancies for an application pack. More information can be found on our website and social media about this role and ihAg’s work in general. Complete the Application Form (doc), ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at janiceihag.co.uk Closing date: midday, 11 March 2025 ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check.