Company Overview. Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us
Due to continued growth, we are looking for a practical and dynamic Motor Claims Auditor to join our team. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Key Responsibilities & Accountabilities - What you will do:
* Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
* Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
* Develop reporting formats for sharing with external parties
* Clearly highlight training needs from audited cases
* Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
* Review and develop Trinity's Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
* Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
* To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
* To undertake any individual or team task or activity reasonably requested and in line with the company values
Person Specification
Experience / knowledge
* 5 – 10 years in an insurance claims handling and/or claims supervisory role
* Knowledge of Policy Structure, covers and £limits/excesses
Skills & Abilities
* Time management and organisation skills
* Tact and assertiveness when dealing with internal colleagues and SMT
* Excellent verbal and written communication skills
Personality & Motivation
* Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
* High energy levels
* Positive approach
* Team player
* Drive and enthusiasm for meeting targets
* Empathy and understanding
* Confidence and a professional attitude.
In return, we can offer you:
Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Rewards:
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance related bonus
* Life insurance cover
* Enhanced company pension scheme
* Cycle to Work Scheme
* Employee of the month & employee of the year awards
* Refer a Friend scheme
* An extra day’s holiday for your birthday
* Paid volunteering/charity day a year
* Support in your development and wellbeing, including an Employee Assistance Program (EAP)
* Eye test vouchers
* Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
* Social events
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.