Job Description
Role Purpose:
* The role of Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and by resolving both external and internal customer enquiries across all contact channels including inbound calls, face-to-face, and email customer enquiries.
* Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, face-to-face, letter, email, web, web chat, and SMS.
* Provide a high-quality & comprehensive information service, ensuring a consistently high level of response for customers that meets both external & internal customer needs for any Council Service.
Duties & Responsibilities:
* Handle customer enquiries received through all access channels within the agreed enquiry handle time, productivity targets, and standards.
* Resolve enquiries regarding council tax and housing benefit at first point of contact following trained processes, encouraging customers to use the most efficient methods to access information about council services.
* Maintain accurate records related to customer service provision.
Knowledge, Skills & Experience:
* Experience working in a customer service role within a busy front-line environment, including both public and private sectors.
* Working knowledge of Council Tax and/or Housing Benefit (essential).
*Please note only successful candidates will be notified.*
Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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