Join the dedicated team at Mercedes-Benz of Dartford as a Cosmetic Repair Advisor, where your expertise and passion for automotive cosmetic repairs will contribute to the enhancement of our customers' vehicles.
About Our Company
Hedin Automotive, a partner of the Mercedes-Benz brand, operates throughout Europe and the UK. We are committed to providing exceptional automotive aftersales services.
Ideal Candidate Profile
* Previous experience in vehicle cosmetic repairs or similar environments is highly desirable.
* Knowledge of paint-less dent repair (PDR), alloy wheel refurbishment, and minor paintwork repairs.
* Excellent problem-solving skills and ability to manage tasks independently.
* Effective communication skills to interact with team members and clients.
* A proactive approach and dedication to customer service excellence.
* Willingness to work with all aftersales customer bookings.
* Valid full UK manual driving license.
Key Responsibilities for a Cosmetic Repair Advisor
* Advise on cosmetic repairs on sales department stock and aftersales customer vehicles, including paint correction, dent removal, and wheel refurbishments.
* Assess damage and determine the best repair techniques and outcomes for customer vehicles.
* Generate repair quotes and present to customers.
* Manage repair timelines to ensure prompt service delivery while maintaining high standards.
* Work collaboratively with the customer service team to explain repair processes and timelines to clients.
* Maintain a clean, organized, and safe work environment while adhering to health and safety regulations.
* Work with our bodywork repair specialists coordinating sales of cosmetic repairs.
Benefits of Working with Mercedes-Benz of Dartford
* Competitive salary package.
* 45 working hours, 8.00am-6.00pm, Monday to Friday.
* 25 days of annual leave plus bank holidays.
* Exclusive discounts on Mercedes-Benz products and services.
* Opportunities for personal and professional development through training and workshops.
* Access to health and wellness programmes tailored to employees' needs.
* Life assurance cover equivalent to twice the annual salary.
* A supportive, inclusive, and dynamic work culture.
Application Process
If you are passionate about vehicle aesthetics and committed to delivering exceptional automotive service, consider applying for the Cosmetic Repair Advisor role. Our organisation champions diversity and welcomes applicants from all backgrounds.
To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. Early applications are advised as we may close the recruitment process upon receiving a sufficient number of applications.
Hedin Automotive is an equal opportunity employer dedicated to fostering an inclusive workplace. All shortlisted candidates will undergo necessary pre-employment checks, including employment history verification and a criminal background check. For further details on our vision and opportunities, visit https://www.hedinautomotive.co.uk/.
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