In this role, you'll be accountable for:
* Creating a content strategy that aligns with the end clients: product vision, strategy, short term goals and long-term roadmaps.
* Collaboration with wider teams, including UX and UI designers, product owners, developers and user researchers to create, iterate and evolve new customer experiences.
* Set-up communication standards, enabling internal product managers to create their own communications with consistency across their branding and approach
* Set-up documentation standards that enable product managers to develop process documentation for product consumption and use.
* Collaborate with researchers to define user tests, analyse research and use findings to shape copy and content decisions, with a focus on a better user experience.
* Engage with senior stakeholders, ensuring communication aligns with their strategic direction.
* Showcase the importance and value of UX writing with stakeholders across the business, including brand and marketing teams.
Experienced required:
* Experience as a content manager / UX author, working with a technical discipline
* Strong experience in UX writing across digital platforms, products and services
* Understanding of UX writing best practice and it's value across the business,
* Proven track record as a content manager / UX author ideally in a technical discipline
* A sharp eye for detail with the ability to establish consistency of language across every component.
* A real dedication to understanding user needs to help define what, why and how of the problems you're solving
* Experience with tone of voice and how to adapt it for different customer journeys
* Driven by understanding the importance of accessibility and inclusivity, particularly the use of clear language and the importance of screen reader functionalities and voiceover.
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