Counter Fraud Motor Claims Handler
Bromley - Hybrid
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. We’re at the start of an exciting period of change for DLG with ambitious plans for large-scale transformation.
We're hiring Counter Fraud Motor Claims Handlers to join our Fraud Department. You will report into our Counter Fraud Team Leader.
What you'll be doing:
* Identify and investigate insurance fraud and undertake investigations to validate or substantiate concerns.
* Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.
* Ensure all cases adhere to legislation and risk regulations.
* Manage customer expectations, including enquiries into indemnity, liability and update them throughout the lifecycle of an investigation.
* Prevent and detect insurance fraud, effectively managing potential outcomes including cancellation, voidance, repudiation, negotiating settlement, litigation, and recovery.
* Use all available MI to prioritise workload and drive your own performance.
* Provide advice, guidance and direction to relevant key stakeholders to maximise fraud detection opportunities.
What you'll need:
* Experience within the insurance industry.
* Excellent organisational and time management skills.
* Good communication skills.
* Ability to prioritise and manage workload efficiently.
Ways of Working
Our hybrid model offers a 'best of both worlds' approach, combining the best parts of home and office working. Most colleagues will be required to spend 2 days a week in the office.
Benefits
We offer excellent benefits designed to suit you as and when you need them:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Opportunity to apply to our customer service and data apprenticeship
* Plus many more
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're committed to making our business an inclusive place to work, where everyone can succeed in their careers.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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