Based Bridgend with hybrid working The current salary for this role is £105,579 with a Pay Award on 1/4/25 pending. This will likely increase the salary to c.£108,000.
The Public Services Ombudsman for Wales ("PSOW") plays a critical role in improving public services and upholding standards of conduct within local government across Wales. PSOW investigates complaints involving Welsh public services, allegations of breaches of the Code of Conduct by Welsh Councillors and undertakes reviews into wider systemic failures, providing recommendations for improvement.
A unique organisation, it covers the entirety of the devolved public sector in Wales and, as a result, plays a leading role in ensuring Welsh public service is as fair, transparent and effective as it can be.
Employing 80 people, PSOW enjoyed a record year in 2023/24, closing more cases than ever before and handling 10,000 cases. Despite being contacted by more people than ever, the Ombudsman has maintained the high quality of their work, with 93% of reviews finding that the original decision was correct. All the while, maintaining internal staff satisfaction with 75% of staff agreeing that PSOW is a good place to work.
PSOW is now seeking an Executive Director, Corporate Resources who will report to the Ombudsman (as the Accounting Officer) and act as their Chief Financial Adviser. As one of two Executive Directors, the individual will play a crucial role leading the organisation and p...