Our client based in Reading, Berkshire is currently looking to recruit a Customer Service Administrator to join their small friendly Customer Service Team. This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Service and Service Delivery teams. You'll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you'll need to have a flexible, proactive approach to your work. Duties/Requirements: Managing incoming calls and queries. Monitoring shipments and addressing delivery issues. Facilitating communication for customer accounts. Performing administrative duties and maintaining documentation Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision. You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately. Proven track record of positive customer interaction in a Customer Services team and/or sales support environment Proficient in the Microsoft Office suite. Excellent literacy and administration skills, and have dealt with customer enquiries Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines. Great attention to detail, high standards and a sense of pride, resulting in a job well done. Team player with excellent timekeeping. Salary: Basic Salary £25,000 Benefits: Free on-site car parking Within walking distance to Train Station Enhanced holiday package Hours: Monday - Friday 8.30am - 5.30pm