Job summary The Westgate Practice is a large friendly teaching practice based in Lichfield serving over 30,000 patients. We are seeking to appoint a qualified Phlebotomist to join our busy but extremely friendly, welcoming team of 21 doctors plus registrars, 18 Practice Nurses, Nurse Practitioners and HCAs, working across two sites (Greenhill and Shenstone). We have a commitment to staff CPD and offer a generous holiday allowance and NHS Pension. We are looking to appoint one Phlebotomist to work 15 hours per week spread over six working days Monday Saturday. The successful applicant will be required to do Domiciliary visits and work at both our Lichfield and Shenstone surgeries. Main duties of the job Job Summary : You will be responsible for drawing blood samples from patients of the Westgate Practice. You will determine the best method for obtaining blood samples and provide compassionate care with a kind bedside manner to all patients. Your job will include communicating with GPs, Nurses, Reception and Administration staff and the local hospital laboratories. About us Our Vision Westgate Practice will deliver the very best health care to our patients, now and in the future. Our Mission Westgate Practice mission is to be an outstanding general practice by delivering high quality care to all our patients, in a timely way and in an environment that meets the individual needs of our patients and staff. Our Values The Values What this means Caring & Compassionate To be caring and compassionate, upholding the dignity and maintaining the confidentiality of each patient receiving care. Responsive Provide a responsive service that patients can access when they need us. Proficient To promote teaching and training, supporting our staff to develop their skills and cherishing our role in training GPs of the future. Continual Improvement To share our vision, to learn from feedback, embrace change and be the best we can be. Professional To be professional and accountable for our actions. To be open and responsible. Fairness & Equality To be fair and equitable with our patients, stakeholders and staff. Value & Respect To value & respect our patients, colleagues and stakeholders. Date posted 28 October 2024 Pay scheme Other Salary £20,444 to £24,084 a year Salary dependent on experience Contract Permanent Working pattern Part-time Reference number A3128-24-0010 Job locations Greenhill Health Centre Church Street Lichfield Staffordshire WS13 6JL Job description Job responsibilities Job Title : Phlebotomist Reports to : Practice Nurse Manager Work Base/Location : Greenhill Health Centre/Shenstone Surgery Job Summary : You will be responsible for drawing blood samples from patients of the Westgate Practice. You will determine the best method for obtaining blood samples and provide compassionate care with a kind bedside manner to all patients. Your job will include communicating with GPs, Nurses, Reception and Administration staff and the local hospital laboratories. Duties and Responsibilities : DR1. Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample DR2. Collection of sample(s) of blood in accordance with training and procedures. DR3. Ensuring samples are stored in appropriate containers. DR4. Accurate, legible labelling of all samples to confirm patient identity. DR5. Checking patient identification against GP/nurse request and confirming with patient whenever possible. DR6. Recording collection of blood sample in patient record in accordance with practice procedure. DR7. Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion. Ensuring that anomalies are reported to a senior member of staff. DR8. Notifying the GP/nurse of any significant patient issues. DR9. Liaising with and assisting members of the nursing and administrative team. DR10. DR11. Work effectively within the nursing team and alongside the reception/administrative staff and doctors. To help promote and gain patient consent from those who would like to participate in the Research and Surveillance Centre Serology Programme. To liaise/inform the Management Assistant regarding the ordering and management of stock and resources for the programme. Team member: TM1. To always work as an effective member of the practice team to ensure good quality care is afforded to all patients. TM2. Act always in a way as to protect the confidentiality of patients and maintain the integrity of the Patient/Carer relationship. TM3. Demonstrate excellent communication skills at all times. TM4. Maintain and adhere to Health and Safety principles. TM5. Always be aware of your own limitations and do not carry out any task or procedure that is beyond your scope of competence. TM6. Attend regular study days to update and maintain safe standards of practice. TM7. Maintain a personal profile. Administrative support: Undertake basic administrative activities to include: AS1. Answering the telephone, receiving and transmitting messages. AS2. Arrange patients appointments as necessary. AS3. Liaise with other health care professionals. AS4. Electronic patient record keeping. AS5. Stocking of rooms as necessary AS6. Clinical cleaning and calibration of Nursing equipment The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Confidentiality : All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient records. Safeguarding: All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. No Smoking Policy : Staff may not smoke whilst in Health Centre or Practice premises. Full support will be given to any member of staff wishing to cease. Flexibility : Flexibility is essential at all times. Staff may be required to work at the Shenstone branch surgery from time to time. Uniform: A uniform will be provided and worn by all staff whilst on duty. A name badge will also be worn at all times. Please refer to uniform policy for more information. Health and Safety : Whilst the Practice and the Building Providers are responsible for safeguarding your health, safety and welfare whilst at work, all employees have an equal responsibility for maintaining safe working practices for their own health and safety whilst in employment. The post holder has a responsibility to bring to the attention of the HR Officer any failing which could be to the detriment of self, other employees, patients or visitors. Staff must also ensure that they are familiar with the procedures to be followed in case of fire and that they know where the nearest fire alarm, extinguishers and fire exits are situated. Changes in Primary Care : The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Flexibility is essential at all times to ensure that the Practice is well staffed, especially to cover holiday and sickness. Staff may be required to work at any of the Practices premises. Changes in Primary Care: The post holder should be aware that these tasks are subject to change, particularly when changes are imposed on the Practice by external organisations and the NHS in general. Any substantial changes will be discussed and training given. Training : The practice uses the EMIS Web clinical system. Full training will be provided on an ongoing basis. SAFEGUARDING All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. Job description Job responsibilities Job Title : Phlebotomist Reports to : Practice Nurse Manager Work Base/Location : Greenhill Health Centre/Shenstone Surgery Job Summary : You will be responsible for drawing blood samples from patients of the Westgate Practice. You will determine the best method for obtaining blood samples and provide compassionate care with a kind bedside manner to all patients. Your job will include communicating with GPs, Nurses, Reception and Administration staff and the local hospital laboratories. Duties and Responsibilities : DR1. Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample DR2. Collection of sample(s) of blood in accordance with training and procedures. DR3. Ensuring samples are stored in appropriate containers. DR4. Accurate, legible labelling of all samples to confirm patient identity. DR5. Checking patient identification against GP/nurse request and confirming with patient whenever possible. DR6. Recording collection of blood sample in patient record in accordance with practice procedure. DR7. Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion. Ensuring that anomalies are reported to a senior member of staff. DR8. Notifying the GP/nurse of any significant patient issues. DR9. Liaising with and assisting members of the nursing and administrative team. DR10. DR11. Work effectively within the nursing team and alongside the reception/administrative staff and doctors. To help promote and gain patient consent from those who would like to participate in the Research and Surveillance Centre Serology Programme. To liaise/inform the Management Assistant regarding the ordering and management of stock and resources for the programme. Team member: TM1. To always work as an effective member of the practice team to ensure good quality care is afforded to all patients. TM2. Act always in a way as to protect the confidentiality of patients and maintain the integrity of the Patient/Carer relationship. TM3. Demonstrate excellent communication skills at all times. TM4. Maintain and adhere to Health and Safety principles. TM5. Always be aware of your own limitations and do not carry out any task or procedure that is beyond your scope of competence. TM6. Attend regular study days to update and maintain safe standards of practice. TM7. Maintain a personal profile. Administrative support: Undertake basic administrative activities to include: AS1. Answering the telephone, receiving and transmitting messages. AS2. Arrange patients appointments as necessary. AS3. Liaise with other health care professionals. AS4. Electronic patient record keeping. AS5. Stocking of rooms as necessary AS6. Clinical cleaning and calibration of Nursing equipment The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Confidentiality : All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient records. Safeguarding: All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. No Smoking Policy : Staff may not smoke whilst in Health Centre or Practice premises. Full support will be given to any member of staff wishing to cease. Flexibility : Flexibility is essential at all times. Staff may be required to work at the Shenstone branch surgery from time to time. Uniform: A uniform will be provided and worn by all staff whilst on duty. A name badge will also be worn at all times. Please refer to uniform policy for more information. Health and Safety : Whilst the Practice and the Building Providers are responsible for safeguarding your health, safety and welfare whilst at work, all employees have an equal responsibility for maintaining safe working practices for their own health and safety whilst in employment. The post holder has a responsibility to bring to the attention of the HR Officer any failing which could be to the detriment of self, other employees, patients or visitors. Staff must also ensure that they are familiar with the procedures to be followed in case of fire and that they know where the nearest fire alarm, extinguishers and fire exits are situated. Changes in Primary Care : The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post. Flexibility is essential at all times to ensure that the Practice is well staffed, especially to cover holiday and sickness. Staff may be required to work at any of the Practices premises. Changes in Primary Care: The post holder should be aware that these tasks are subject to change, particularly when changes are imposed on the Practice by external organisations and the NHS in general. Any substantial changes will be discussed and training given. Training : The practice uses the EMIS Web clinical system. Full training will be provided on an ongoing basis. SAFEGUARDING All employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. Person Specification Qualifications Essential NVQ Level 2/3 GCSE (or equivalent) Grade C or above in English and Maths Previous employment as a Phlebotomist Phlebotomy Computer literate Evidence of team working Evidence of working on own initiative Flexible approach to workload Desirable Previous employment as a Phlebotomist in General Practice Experience of working with a GP clinical system (EMIS LV) Car owner/driver Person Specification Qualifications Essential NVQ Level 2/3 GCSE (or equivalent) Grade C or above in English and Maths Previous employment as a Phlebotomist Phlebotomy Computer literate Evidence of team working Evidence of working on own initiative Flexible approach to workload Desirable Previous employment as a Phlebotomist in General Practice Experience of working with a GP clinical system (EMIS LV) Car owner/driver Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Westgate Practice Address Greenhill Health Centre Church Street Lichfield Staffordshire WS13 6JL Employer's website https://www.westgatepractice.co.uk/ (Opens in a new tab)