Implementations Manager – Pensions Consultancy
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Location: UK-based, with regional offices including London and other locations.
We are seeking an experienced Implementations Manager to lead a dynamic team within a reputable Pensions Consultancy. This role involves managing project delivery, team leadership, and ensuring operational and financial excellence.
Key Responsibilities:
Project Delivery and Scheduling
* Plan and schedule work to meet budgetary goals and optimize team capacity.
* Oversee project delivery, ensuring completion within budget and agreed timelines.
* Collaborate with internal and external stakeholders to drive project success.
* Work closely with Data Coordinators and the Resource Team to plan future pipelines.
* Escalate issues to Senior Management with proposed solutions.
* Continuously review processes to identify business improvements and efficiencies.
* Ensure adherence to company standards for delivering GMP project work.
Leadership and Team Management
* Identify and address training and development needs within the team.
* Manage team performance, addressing underperformance where necessary.
* Take accountability for the quality and standard of the team’s work.
Financial Management
* Accurately track and record personal time and ensure effective use of time.
* Monitor team time recording and utilization, addressing inefficiencies.
* Contribute to achieving GMP team revenue targets.
* Minimize non-chargeable time and project overruns by monitoring delivery.
* Proactively identify and leverage revenue opportunities.
Client and Colleague Support
* Provide support to Client Directors and colleagues on delivery-related queries.
* Attend project meetings, both internally and with clients.
* Build trusted, collaborative relationships with key internal teams and external stakeholders.
Key Requirements
Essential
* Proven experience in people management within a project-based environment.
* Strong technical knowledge of UK Defined Benefit pensions, including GMP calculations and retirement benefit interactions.
* Experience reviewing and quality-checking work and serving as a point of escalation for complex or urgent projects.
* Proficiency in Microsoft Office, particularly Word and Excel.
* Demonstrated ability to manage, prioritize, and deliver multiple large-scale projects.
* Strong communication skills, including the ability to explain technical details related to member benefits, calculations, and GMP to colleagues and external parties.
* Adaptability and a willingness to learn new skills in a dynamic environment.
Desirable
* PMI or equivalent UK pensions qualifications.
* Project or programme management qualifications.
This position is ideal for an individual with strong leadership skills, a deep understanding of UK pensions, and a passion for delivering exceptional project outcomes.