As Supporter Care Manager, you will play a key role in Viva’s Fundraising & Engagement team, building relationships with and providing exceptional supporter care to our donors – including individuals, churches, and community groups. Your high level of organisation, strong administrative skills, and love of engaging with a variety of people will ensure that Viva’s supporters have an excellent and personalised experience of Viva. Through all this, you will play a vital role in making it possible for Viva to achieve its goal of enabling more children to live life in all its fullness.
Your responsibilities will include:
* Supporter communication: engaging with donors by email, letters, phone, or in person.
* Supporter care administration: ensuring accuracy in reporting and recording donations.
* Supporter engagement: coordinating supporter events (e.g. our monthly prayer Zoom meeting), representing Viva at church services, and managing our presence at events.
* Fundraising & Engagement team support: supporting team communication and the Director for Fundraising & Engagement in team administration.
* Operations and office support: ensuring Viva’s UK office runs smoothly.
This role will suit you if you:
* enjoy engaging with supporters and building relationships
* are highly organised, thrive on accuracy, and have a keen eye for detail
* are quick to learn and engage with systems and data
* would love to join a welcoming, creative, supportive, and international team
This is a full- or part-time role for Viva, located at our Oxford office in the UK with the option to also work at home. Some working time will be needed in the office on a weekly basis, but the exact split of office/home working time can be decided in conversation between the successful candidate and line manager.
Take a look at the full job description and person specification in the information pack and, if this is you, then apply today to be part of this incredible work, making a real and lasting difference for children.
The closing date will be midnight on Sunday 3 November 2024 and interviews will be held in Oxford on Wednesday 13 November 2024.
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