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Operations Performance Manager at Thames water
We are looking for a Production Manager to join Thames Water permanently.
You will be responsible for the day-to-day operation of the South Chilterns Water Production area to ensure it's robust and safe operation 24/7 and also influence the future, by identifying risk and investment needs and working with internal teams to deliver solutions within the right timescales.
Our overarching plan is to provide our customers with a continuous supply of safe, clean and palatable drinking water – by focusing on our five key priorities – our people, health & safety, water quality, risk & resilience, and efficiency.
This is a diverse and fast-paced role where no two days will be the same.
It provides a fantastic opportunity to think differently about how we ensure the reliability and resilience of our assets, whilst developing our people and driving a sustainable operating model.
Key to the role is collaboration and stakeholder engagement, both within and outside of Water Production.
* Once fully trained you will take part in an out-of-hours rota covering emergencies in the Chilterns area, for which you will receive additional payment.
* Bourne End WTW and other sites in Buckinghamshire and East Berkshire.
* 36 hours per week, Monday – Friday.
* Offering a salary up to £60,000 per annum, depending on your level of skills and experience.
What you will be doing as a Production Manager
* Meet the production plan for the area by ensuring asset availability and collaborating with systems optimisation, water quality and the production technical team.
* Monitor, report and act against key performance indicators (KPIs) for the reliability and resilience of our asset base, the capability of our people and the sustainable operation of our sites and network.
* Lead a collaborative and capable team that inherently drives performance, enhancing employee engagement and promoting a strong health and safety culture.
* Ensure your team have the capacity, capability, competence and confidence to undertake their tasks and activities. Ensure robust performance management is in place but actively supports development; ensuring appropriate succession plans are in place to maintain a continuity of operational support.
* Deliver to budget and meet efficiency targets.
* Identify risks and ensure resilience across your sites and team. You’ll also liaise with senior stakeholders and operational teams to address any asset failures, water quality failures and demand and supply issues that arise.
* Contribute and deliver water production continuous improvement projects and efficiency projects in conjunction with wider project teams.
* Ensure we maintain a harmonious relationship with our customers.
* You will guide your team to ensure that we consistently meet our internal KPIs as well as regulatory performance measures and performance commitments.
* You will be responsible for the performance management of your team of shift Process Controllers and Site Technicians, ensuring the competence of individuals through coaching and training to maximise their potential.
* Health and safety is at the centre of everything we do and as such you will be responsible for implementing this within your site and your teams as well as being Controller of Premises.
* Maintain legal compliance about people, assets and processes at your sites and be Controller of Premises for the South Chilterns area.
What you should bring to the role?
* Demonstrable operational process management experience.
* Knowledge and/or experience of water or waste treatment processes.
* Strong leadership, people and performance management skills.
* You will have a passion for driving positive behaviours within your team and across the site.
* Experience with managing H&S in a site-based or industrial environment. NEBOSH or IOSH qualification, or equivalent is desirable.
* Excellent organisational and time management skills, a keen eye for detail and ability to prioritise.
* You will be able to deliver against stretching operational targets and must be commercially astute.
* Good interpersonal and communication skills - both written and verbal are essential for the role.
* You will demonstrate confidence to present to and influence Leaders in the organisation at all levels and engage with internal and external stakeholders.
* Strong computer skills are also desirable.
* Due to the nature of the role A valid UK driving licence is required to travel to different sites.
What’s in it for you?
* Offering a salary up to £60,000 per annum, depending on your level of skills and experience.
* Annual Leave - 26 days holiday per year increasing to 30 days with the length of service. (Plus bank holidays).
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
* Ongoing performance development reviews to help you be your best and identify growth opportunities.
* Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
* Industries
Utilities
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