This is a {Contract Type}, Full Time vacancy that will close in 12 days at 23:59 BST.
My job
Are you experienced in call handling, passionate about customer service, and interested in FMCG? We’re looking for a passionate Customer Care Advisor to join our growing team in a fast-paced office in Chippenham.
Job Title: Customer Care Advisor
Salary: Competitive Salary Package
Working Hours: Saturday to Wednesday - 37.5 hours/week
Location: Chippenham (onsite)
What You’ll Do:
* Answering calls and making outbound calls
* Successfully place orders and brochure requests for all new customers that are ordering by phone and help with ordering via any other channel.
* Work with the franchise network to both onboard and answer customer service enquiries
* Respond to customer enquiries from emails
* Engage with customers on social media platforms and Live chat to address enquiries and provide support.
* Maintain a positive and empathetic attitude towards customers at all times.
* Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Assist with refunds where necessary
* Assist with brochure fulfilment and other office duties as necessary as well as unloading deliveries.
What We’re Looking For:
* Proven experience in a customer service role and a call centre is a plus.
* Friendly and caring telephone manner.
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and attention to detail.
* Ability to handle challenging situations with patience and professionalism.
* Ability to work independently and as part of a team.
* Additional qualifications in customer service or related fields are a plus.
Why Join Us?
* A dynamic role at the heart of the customer service operations.
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.
* Competitive salary and benefits package.
This is an exciting opportunity to be part of a thriving food company. If you're looking for a rewarding role where you can make a difference, apply now!
The company
Pilgrim's Pride Limited is a division of Pilgrim’s Pride Corporation, our business is part of the second largest food company in the world, whose team farm, process, prepare, package and deliver fresh, frozen and value-added food products for sale in more than 100 countries.
We are proud to partner with more than 1,000 UK farmers who share our belief in the highest standards on animal welfare, efficiency, and quality. Our own farming operation is 100% RSPCA Higher Welfare, making us the largest producer of higher welfare pork globally, delivering 25% of pig meat to UK consumers.
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