We are excited to partner with NRL’s prestigious engineering client based in Middlesbrough to find a talented Senior Systems Support/Administrator (IT) to join their dynamic ICT Operations team.
This is a fantastic opportunity for an experienced professional to make a real impact within a leading engineering company. You’ll play a key role in ensuring the smooth running of critical IT systems, working alongside a supportive and innovative team.
If you have a passion for IT, a knack for problem-solving, and a desire to contribute to a thriving organisation, we’d love to hear from you!
About the role:
* Control, maintain and administer all company systems to a high level of accuracy
* Ensure company procedures and policies are adhered to
* Report to management on performance of systems
* Provide third line support to all ICT teams
* Actively engage with other team members in internal training, mentorship and knowledge transfer
* Provide support to the Systems Administration Manager
* Diagnose, troubleshoot and resolve service, software and hardware issues
* Install, configure and maintain service, software, hardware and application components
* Identify and implement new strategies for optimal system operations and processes
* Enforce security best practices to prevent cyber-attacks and security breaches
Duties and Responsibilities
* Complete Active Directory Management, including but not limited to group policy, users, computers/servers, DHCP, DNS, PKI and security
* Microsoft Office 365 services configuration, management and support
* Microsoft Azure services configuration, management and support
* Management of approximately 600+ worldwide servers across multiple domains, and ensuring that the servers are maintained including MS critical/security updates, vendor software updates and remediation of monitored errors
* Provide support to business software owners running on managed ICT servers
* Responsible for administering, upgrading and maintaining all back-end systems
* Follow the change management processes to ensure all changes are logged and changes applied with no un-scheduled downtime.
* Responsible for administering, upgrading and maintaining all existing systems including Exchange, SCCM, SQL, Hyper-V, VMware, Citrix, RDS/AVD etc.
* Responsible for ensuring Anti-virus is fully functioning and up-to-date across the WAN and all servers are protected
* To fully manage the Citrix/RDS/Azure Farms and Remote Published Apps.
* To assist management team in capacity planning
* To assist management team in availability planning
* To manage and implement operational projects
* To liaise and cooperate with the projects team on business project implementations
* To ensure all servers are monitored and the expected server performance is delivered
* Use the call management system to track and action calls/changes within agreed SLAs
* To proactively look for improvements and investigate new technologies which could improve the service provided to the businesses
* 24x7x365 rota-based on-call server support
* To act as an escalation point for all ICT Teams for any technical issues they encounter and to endeavor to provide a solution and/or advice
What systems knowledge will you need?
* Proven experience in a Systems Administrator role
* Troubleshooting and problem-solving skills is essential
* Good knowledge and experience of Microsoft Windows 10/11
* Good knowledge and experience of Microsoft RDS/App-V
* Good knowledge and experience of Microsoft Hyper-V/SCVMM
* Good knowledge and experience of Microsoft Azure
* Good knowledge and experience of Microsoft Office 365
* Good Knowledge and experience of Microsoft Windows 2003 through 2022
* Good Knowledge and experience of Active Directory/DNS/DHCP and other Microsoft domain technologies
* Good knowledge and experience of Microsoft Exchange 2013-2019
* Good Knowledge and experience of Microsoft System Center Configuration Manager is desirable
* Knowledge and experience of Zabbix monitoring platforms is desirable
* Knowledge and experience of Microsoft SQL Server is desirable
* Knowledge and experience of ForcePoint Web Security is desirable
* Knowledge and experience of Linux (Red Hat/Cent OS) is desirable
* Knowledge and experience of Windows Scripting (PowerShell) is desirable
* Knowledge and experience of VMware ESX is desirable
* Knowledge and experience of Citrix Presentation Server/XenApp is desirable
* Knowledge and experience of General TCP/IP, routing, VPN’s and Firewall networking is desirable
What’s in it for you?
Negotiable salary based on experience
Holidays – 25 + 8 Stats
Pension – Matched at 4%
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