To manage a team of admin clerical staff members.
To be responsible for the smooth running of the patient's journey from referral to discharge from Trust care by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs. Manage the PTL performance by implementing new ways of working and managing the performance.
Main duties of the job
The Cardiology service is looking for a dynamic and resilient Clinical Pathway Manager to join our team. This is a pivotal role within the team; you would be responsible for maintaining service delivery and improvement within the department.
* Support, lead, and manage staff members.
* Be proactive, enthusiastic, and resilient.
* Lead in improving processes.
* Build collaborative working relationships with clinicians.
A primary focus will be PTL management as well as managing the administrative team. The successful candidate will be based at our Barnet Site.
The successful candidate will be expected to act with autonomy for the day-to-day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification, and in particular have experience of line managing staff, working with various staff groups, and excellent communication & organizational skills.
About us
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, and more than 30 services in the community. This larger scale organization provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world-class care and expertise in our clinical services, underpinned by world-class teaching and research, and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organization.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers, and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
* Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential
* Degree or diploma level qualification or equivalent.
* English and Maths at GCSE level or equivalent.
* Courses/further study attended to demonstrate evidence of personal development.
Experience
Essential
* Previous experience of working with the public.
* Previous administrative experience.
* Experience of working in a fast-paced, pressured environment.
Desirable
* Staff management experience.
* Experience of using Cerner.
Skills and aptitudes
Essential
* Excellent organizational skills with good attention to detail.
* Excellent customer care practice, being polite, sympathetic, patient, and diplomatic.
* Strong working knowledge of MS Outlook.
* Ability to learn and assimilate information quickly and easily.
Desirable
* Awareness of National and Trust pathway targets (such as 18 week RTT target).
Personal qualities and attributes
Essential
* Excellent interpersonal skills.
* Proactive, forward-thinking, quick problem-solving attitude.
Other
Essential
* A great team leader and team worker, able to develop strong collaborative working relationships within different teams and relevant administrative, clinical, and management staff.
* Ability to work without direct supervision.
* Reliability - good timekeeping.
* Ability to work flexibly according to the demands of the service.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet Hospital
Wellhouse Lane
London
EN5 3DJ
Any attachments will be accessible after you click to apply.
391-RFL-6856395 #J-18808-Ljbffr