KA Watts Plumbing & Heating Ltd is an established plumbing & heating organisation, with more than 30 years’ experience in project management and supply of superior plumbing and heating systems to both commercial and domestic customers.
From consultancy, design, installation, maintenance, and support, we proudly boast partnering with more than 15+ nationwide developers who trust us to supply top-of-the-range plumbing and heating systems to hundreds of homes all over the South of the UK.
We are committed to a more sustainable and fair approach through the use of renewables and advanced technologies in order to better answer our industries’ future challenges and requirements.
DUTIES AND REQUIREMENTS
You will be part of the Home Aftercare Team which oversees the treatment of any warranty defects sent by developers, as well as private jobs booked by homeowners. Your duties will be as follows:
* Dealing with queries ranging from booking a boiler service, to quoting for private work, or scheduling an appointment for a warranty job via the use of our back-end system
* Answering general e-mails and phone communications pertaining to ongoing work
* Liaising with the different departments to build quotations or to complete jobs
* Ordering parts through our merchants and booking them for upcoming appointments
* Invoicing jobs on our back-end system and sending invoice copies via the post
* Assisting with the monthly stock rotation
* Providing weekly updates to our customers on the status of their defects
The requirements for this position will be the following:
* Basic IT skills – good proficiency with the Office Package (Outlook, Word, Excel)
* Customer Service experience is a must
* Be self-motivated, organised, and comfortable working in a fast-paced environment
SALARY AND BENEFITS
KA Watts would like to offer the below to the successful candidate:
* Starting salary of 22-23k, to be reviewed after 3 months
* Regular training sessions to keep up to date with technical knowledge and industry requirements
* 21 days holidays, excluding bank holidays
* Early Christmas closure
If you are interested in finding out further details about the advertised position, please send your CV to the e-mail address below. We are looking forward to hearing from you!
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