Job Summary
We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of Wroxall Abbey Hotel in Warwickshire.
The ideal candidate will possess strong leadership skills and a passion for guest services within the hotel.
As a Duty Manager, you will ensure that all guests receive exceptional service while supervising staff and managing various operational tasks.
Duties
1. Reporting into the Managing Director, supervise daily operations to ensure high standards of service and guest satisfaction.
2. Handle guest inquiries, complaints, and feedback promptly and professionally.
3. Collaborate with Managing Director and other department heads to manage staffing needs, including recruitment and training.
4. Ensure compliance with health and safety regulations as well as company policies.
5. Assist in managing budgets, inventory, and financial reporting as required.
6. Conduct regular inspections of the property to maintain quality standards.
7. Foster a welcoming environment for guests by promoting excellent customer service practices.
Requirements
1. Previous experience in a managerial role within the hotel or hospitality sector is essential.
2. Strong leadership abilities with a proven track record of supervising staff effectively.
3. Excellent guest services skills with a focus on enhancing the customer experience.
4. Knowledge of human resources practices related to recruitment and employee management is advantageous.
5. Exceptional communication skills, both verbal and written, are necessary for effective interaction with guests and team members alike.
6. Ability to work flexible hours, including evenings, weekends, and holidays as needed.
If you are passionate about delivering outstanding service in a dynamic environment and possess the necessary skills to lead a team successfully, we encourage you to apply for this exciting opportunity as a Duty Manager.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Schedule:
* 10 hour shift
* 12 hour shift
* Day shift
* Every weekend
* Monday to Friday
* Weekend availability
Work Location: In person
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