About Energy Exemplar Energy Exemplar is the global market leader in the technology of optimization-based energy market simulation. Our software suite, headlined by PLEXOS and Aurora, is used across every region of the world for a wide range of applications, from short-term analysis to long-term planning studies. Driven by the frenetic pace of advancements in computing technology and mathematical algorithms, our people continually think of novel approaches and more realistic simulations that enhance decision making, create market opportunities that benefit us all and enable utilities and regulatory authorities to become smarter, more energy efficient and profitable. Energy Exemplar continues to ‘push the envelope’, being first-to-market with the latest advanes in mathematical programming and energy market simulation theory, as it strives to offer the most comprehensive simulation software to its customer base. Development continues to be headquartered in Adelaide, South Australia, led by Glenn Drayton and backed by a team with expertise in software development, operations research, economics, mathematics, statistics, and electrical engineering. Our Vision and Core Values Our Vision at Energy Exemplar is to empower our customers to achieve their optimal futures and we make every effort to accomplish this by living and breathing our Core Values : CUSTOMER SUCCESS Solve the problems that matter Deliver solutions that drive outcomes Customers’ success drives our business success. ONE GLOBAL TEAM A place where everyone can do their best work Passionate about making a positive impact Collaborate, communicate and act as one team INTEGRITY & OWNERSHIP Take ownership and be accountable for outcomes Value spirited debate then align behind decisions Operate at the highest standards INNOVATION EXCELLENCE Frontrunners – relentlessly pursuing innovation and excellence Foster idea generation at all levels Create the future by pushing the boundaries of today About the Position Energy Exemplar is seeking a motivated and experienced IT analyst to join our global IT team. This employee will be responsible for providing end-user support related to hardware & software applications. The Analyst will participate in various IT projects and have the ability to learn and adapt to an ever-changing technology landscape. This employee must be highly organized, possess excellent communication and customer service skills, enjoy working with end-users daily, and have the ability to operate efficiently in a fast-paced environment. Key Stakeholder Relationships This position works closely and collaboratively with all Energy Exemplar staff but in particular: Product Engineering, Customer Support, Customer Success, Finance, Sales and Marketing Finance, HR, Information Technology Key Accountabilities and Duties Provide extraordinary support to all employees of the company, both on-site and remote. Work on-site in our London office to support and manage office access, physical inventory, desk setups and other IT issues. Work with HR and assist with IT onboarding/off-boarding process. Track, monitor, and resolve hardware and software problems using a helpdesk ticketing system. Configure, deploy, and support desktops, laptops, servers, printers, and other end-user devices. Maintain all IT equipment in meeting rooms and office setups and ensure that they are in working order. Diligently audit user accounts and licenses for various software and hardware assets. Support our suite of SaaS applications such as O365, Zoom, MS Teams, Azure, AWS and other tools. Assist with software and hardware inventory, auditing, patch management, upgrades and reporting. Ability to support network devices and WiFi and troubleshoot networking issues. Managing, monitoring, and reporting on all security processes and policies relating to any on-site secure rooms, servers, and devices to ensure we’re in compliance. Manage user accounts, Active Directory, security groups, mailing lists, and application access according to standard operating procedures. Work with Vendors to maintain and acquire new software and hardware assets as needed. Candidate Requirements Skills, Knowledge and Experience: Outstanding communication skills and the ability to collaborate with end users. Exhibit a passion for an employee-service driven approach. Ensures all assigned tickets are updated and successfully resolved in a timely manner. Support of local and remote employees in a mixed Microsoft and Apple environment. Ability to balance and prioritize multiple projects and remain calm under pressure. Ability to triage, troubleshoot, and resolve network connectivity issues. Ability to work with vendors to source hardware and software in line with requirements as needed. Familiarity with desktop applications (Office 365, Teams, Zoom, Adobe Acrobat, etc.) Familiarity with the deployment, repair, replacement, disposal, and inventory management of end user computing equipment (desktops, laptops, phones, printers) Good understanding of Microsoft applications and operating systems - Microsoft Office, Microsoft Teams, Windows 11, Windows Server Good understanding of Microsoft enterprise management tools – Entra ID, Active Directory, Microsoft Intune Basic understanding of networking concepts – Wi-Fi Protocols, RADIUS, VLANs, Firewall Rules, Routing. Basic understanding of security concepts – Encryption, Privilege management, Role-based access, Multi-factor authentication and EDR. Basic understanding of user administration, configuration, and security of Azure and AWS cloud. Effectively collaborate and coordinate across geographically distributed teams. Proven resourcefulness, creativity, and troubleshooting skills. Proven ability to take ownership of job responsibilities with minimal oversight. Flexibility to vary working hours with minimal notice to support the Global team. Experience with supporting VoIP and audio/visual systems such as Zoom phone and Zoom meetings. Experience working in a fast-paced support role. Qualifications: Bachelor’s degree in IT, Computer Science, or equivalent technical college degree. 3-4 years of experience working in an IT Support role. Self-sufficient, proactive, and ready for a challenge. A considerable level of independence is required for this job as you’ll mostly be working on your own while representing our global IT team. Any technical certifications is a plus (A, Net, Sec, MicroSoft, AWS, Azure Cloud, Security) An eagerness to learn about new technologies.