Customer Service / Order Processor (Part-Time)
Paddock Wood
£12.11 per hour
Monday to Friday part-time 20hpw
This a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.
They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT Literate motivated customer service professional to join their team.
Roles and Responsibilities:
- Process orders are received via the website, phone, electronic transmission, fax and email
- Answering customers' phone calls (enquiries, orders, queries)
- Processing trade & private orders onto the sales ledger
- Customer file maintenance, including the creation of new accounts
- File maintenance, including creating new records
- Correspondence with customers and publishers (mainly via email)
- The input of daily dispatch information into the system
- Downloading Amazon orders and website orders into the system
- Sending customer proformas & quotations
- Dealing with customer credit claims and raising credit notes
- Calling carriers to find out the whereabouts of parcels
- Produce weekly dispatch & sales reports
- Liaising with client publishers regarding queries, orders and advice required
The ideal candidate will have previous exp...