Are you an Administrator or Call-Handler looking for your next opportunity?
St Margaret's Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team.
Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.
This role can be based in Yeovil or Taunton. You will join us on a part time basis (up to 30 hours per week). In return, you will receive a competitive salary of £19,422.97 per annum (for 30 hours). This is a 12 month fixed term role to cover maternity cover.
Main duties of the job
You will play a critical role in helping to provide the support that patients and families need.
Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers.
You will liaise with a variety of services within the hospice to pass on details from the call so that the right service team can follow up.
This is a primarily office based role, so ability to get to the Hospice site is essential.
We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.
About us
Be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, we could be a perfect match.
Job responsibilities
* Act as first line contact for patients/carers. These calls are often from distressed people where empathy is required and calmness and professionalism is needed at all times.
* Respond to telephone calls and messages from patients, carers, and relatives in a sensitive, compassionate, and courteous manner, ensuring that messages are promptly relayed to the most appropriate person or service.
* Often first point of call following the death of a patient. Speaking directly with bereaved relatives/friends and arranging for a GP to verify the death of the patient.
* Liaise with internal and external Health Care Professionals in processing referrals and answering general enquiries regarding access and referrals to the service.
* Contact GP surgeries and request relevant information as needed and ensure that this is attached to System One and the relevant team informed. This includes use of the Musgrove Park Hospital E-Pro system to chase documents and may involve contacting the acute hospitals. Also use of Rio and EMIS systems.
* Point of contact for enquiries in Reception. Our duty is to speak with the person to ascertain how best they can be helped and pass them on to the relevant team.
* Develop and maintain effective working relationships with other team members.
Person Specification
Education
* Educated to GCSE (grade A-C) or equivalent with a good command of the English language and numeracy skills.
* Willingness to undertake any courses offered in order to improve knowledge of work of Hospice.
* Recent office experience in a busy environment.
* Good knowledge of Microsoft office software packages, email, and the internet.
* Knowledge of simple statistical techniques.
* Previous experience working in health/social care experience.
* Experience of taking minutes at meetings.
* Experience of accurate data input.
Working with others
* Excellent communication skills, both verbal and written.
* Good interpersonal skills, including negotiation and persuasion.
* Shows empathy and presents a calm, caring, courteous, and compassionate manner.
* Discrete and aware at all times of the confidential nature of work.
* Able to communicate with a wide range of people including the Multi-Disciplinary Team, District Nurses, CPCNS, patients, and distressed relatives.
Outcome and Results
* Ability to prioritise and organise own workload.
* Ability to work well under pressure.
* Ability to work independently and as part of a team.
* Self-aware and committed to self-development.
* Uses initiative and is resourceful.
* Conscientious, reliable, and punctual.
* Enthusiastic and proactive.
* Loyal to the team and organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr