The Service Manager role is a senior operational role providing leadership and direction to operation staff within a designated service line across Queen's and King George Hospitals, and other satellite sites. As part of the Radiology Management Team, providing positive and credible leadership for the Radiographic Service at Barking, Havering and Redbridge University Hospitals NHS Trust. Responsible for the day-to-day running of the Radiology department. Recognising and celebrating our workforce demographics, the post holder will be responsible for ensuring the service line operates in an inclusive and transparent way. Improving and maintaining staff experience within the service line is a key requirement for this role. The post holder will be the professional accountable operations leader across within the service line ensuring appropriate structures are in place to support and inspire staff within service line, encouraging innovation, excellence, and succession planning. The postholder will support the 'Operational Lead - Radiology' and others in providing strategic and inspirational leadership that will create a caring, fair and open culture in line with our Trust values.
Main duties of the job
The Service Manager role is a senior operational role providing leadership and direction to operation staff within a designated service line across Queen's and King George Hospitals, and other satellite sites.
The post holder will work in a service line triumvirate with the Clinical Lead and the Matron, with a particular focus on day-to-day management of operational services across their areas of responsibility. They will be responsible for ensuring provision of high quality, safe, well-governed, productive and cost-effective services which support the Trust in delivering its strategic objectives. They will practice at an advanced level demonstrating a high level of autonomy and decision-making.
About us
We're an organisation that is getting better and better. We were the most improved Trust in England for A& E performance in 2023/24. We're no longer in special measures and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.
Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A& Es in 2023.
Patients across north east London are benefitting from two new state-of-the-art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online; however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nichola Ceesay Recruitment Advisor, on 01708 435000 ext. 4176. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
* Educated to a degree level/ qualification in healthcare or management OR demonstrable ability to work at BA/BSc level with equivalent experience
* Evidence of maintaining continuous professional development with advanced relevant theoretical and practical knowledge
Desirable
* Clinical Professional Qualification at Degree level
Experience/ Knowledge
Essential
* Significant experience within the Healthcare sector at junior Manager level or equivalent.
* Ability to write high quality reports, production of business cases and presenting data clearly
Desirable
* Experience within a diagnostics service
* Project Management Qualification (e.g. Prince2)
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Queen's Hospital
Rom Valley Way
Romford
RM7 0AG
Any attachments will be accessible after you click to apply.
162-6768-NC
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