Learning & Development
The eLearning Coordinator will have day-to-day responsibility for all aspects of training coordination and provide efficient administrative support to the Head of eLearning and the Learning & Development department. The team is responsible for an innovative, responsive and proactive service to improve and develop talent across the entire Connells Group.
Responsibilities:
* Have full responsibility for the administration requirements of the department ensuring that all virtual training events are booked and administered effectively.
* Maintain and update training records through our learning management system.
* Order or print training materials as requested by the training team.
* Deal with telephone and email enquiries.
* Upload classroom training sessions as requested by the training team.
* General training administration.
* Act as an ambassador for the company and uphold Connells Group brand values.
* Represent the department in an appropriate manner when dealing with internal and external customers.
* Deliver the highest standard of customer care to all internal departments and client groups.
* Provide necessary support to external training suppliers where required.
* Proactively develop strong relationships with other departments within Connells Group.
* Support the Head of eLearning in the production of all regular and ad hoc reports as required.
* Compile reports for Auditors, Regional Administration Managers and Senior Management to monitor consistent annual testing and compliance.
* Proactively flag any areas of concern to the Head of eLearning or training team with recommendations.
* Seek opportunities to contribute in order to develop self and to meet current and future departmental goals.
Key Competencies and Attributes:
* Excellent knowledge of MS Office, particularly Word, Excel, PowerPoint, and Outlook.
* Knowledge of Learning Management Systems is an advantage (ideally Cornerstone).
* Ability to learn and develop knowledge of new IT systems.
* Excellent verbal and written communication skills are essential.
* Good time management and personal organisational skills.
* Ability to work autonomously and under own initiative.
* Ability to think on their feet.
* Good accuracy and attention to detail.
* Confident and able to communicate with employees at all levels.
* The ability to prioritise in a busy and challenging environment.
* Enjoy working as part of a small dynamic team.
Qualifications:
* A minimum of GCSE English and Maths grade C or above.
Experience:
* Experience in administration is essential.
* Previous experience of working within a training environment is an advantage but not essential.
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