Sales Co Ordinator Job Location: Stafford, Staffordshire, United Kingdom Employment Type: Regular Category: Administration Posting Date: Jan 21, 2025 Compensation Data £24000 - £26000 Mission Details Division : Construction & Consumer Department : Sales Support JOB TITLE Sales Co-Ordinator 1 of 2 Sales Co-Ordinators Reporting to Sales Support Manager JOB DIMENSIONS Supporting a portfolio of over 4,000 customers ACTIVITIES · Updating price records as and when requested on a daily basis, standard prices, promotions, entering information into SAP, ensuring smooth running of existing and new accounts. · Price list requests - Downloading price lists from SAP, exporting into excel/power point turning them into customer friendly formats · Price increase implementations. Assisting Senior Sales Support Co Ordinator & Sales Support Manager in implementing price increases as and when requested. · Investigating all price related claims ensuring that systems are invoicing correctly, checking and evaluating all claims by investigating SAP and speaking to relevant sales personnel, making decisions on whether the claim is valid or not. · Assisting data governance with the creation of new accounts and amendments along with liaising with the Commercial Team. · Maintaining sales area data when new accounts are opened, updating various fields such as Sales Office, Sales Group, Shipping Details, Delivery Priorities, Shipping Conditions, Back Order Flags, Billing Documents, Partner Functions and enhanced sales data. · Maintaining customer hierarchies ensuring all customers are linked to the correct customer market, super chains and chains. · Supporting category managers and sales team to ensure replacement products are offered for any product discontinuations, ensuring systems and customers are updated accordingly. · Assisting Order Entry with price related issues, ensuring they are addressed and resolved promptly resulting in delivery on time and prompt payment of invoice. · Running various reports upon requests and distributing to relevant personnel/customers. · Running sales reports on request by salesman · Order acknowledgment requests - Updating SAP to ensure correct contact details are held at the account · General day to day enquiries, customer enquiries, supporting Commercial Team and the wider business · Assisting in project work as and when required Required Profile CONTEXT AND ENVIRONMENT The role operates within a busy commercial environment, reporting to the Sales Support Manager. The prime focus is responsibility for all account pricing and customer maintenance for the Trade/Consumer markets, including input to the systems to ensure smooth running of existing and new accounts within procedures. Working as part of a team, excellent interpersonal and communication skills combined with the ability to use IT systems and computer packages are essential, combined with the ability to work on own initiative. ACCOUNTABILITIES Prices are updated as and when requested, ensuring at all times the customer is invoiced correctly. Any price related queries are investigated and resolved resulting in prompt payment of invoice. Various records are maintained, giving the commercial business confidence in data when running reports, with the knowledge that the criteria is reviewed and updated on a regular basis. Providing internal/external customer support ensuring first class customer care standards and company image are maintained at all times. QUALIFICATIONS / EXPERIENCE REQUIRED Minimum RSA 1 Word Processing and Excel required or equivalent. Experience in a customer service/sales support environment. Experience in SAP Excellent interpersonal and communication skills combined with the ability to use IT systems and computer packages. Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player. We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of 9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers. If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation. Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of? The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring. Visit ourLinkedIn (https://www.linkedin.com/company/arkema/) ,Youtube (https://www.youtube.com/watch?vRoewV6ME3FI), X (https://twitter.com/i/flow/login?redirect\after\login%2FArkema_group), Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/) Job Segment: Sales Support, SAP, ERP, Sales, Technology, Customer Service