Job Title: Mortgage Collections Executive
Location: Oxfordshire
Salary: Between £30,00 and £38,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
23 days holiday plus bank and public holidays
Simply Health Cash plan
Employee assistance programme
Bupa (after the qualifying period)
Free Legal and Conveyance fees
Volunteering days off
Enhanced Maternity and Paternity Leave
Company sick pay
Ongoing learning and development opportunitiesAbout the position of the Mortgage Collections Executive
We have three exciting opportunities to join a well-established law firm as it expands its litigation support division following a new contract with a major retail bank. As a Mortgage Collections Executive, you will play a key role in providing empathetic, professional support to customers facing mortgage arrears. The ideal candidate will have a strong background in mortgage arrears management, a solid understanding of lending products, and prior experience in a similar role within a lender or loan servicer. This is a fantastic chance to be part of a growing team in a dynamic and supportive environment.
Responsibilities for the role of Mortgage Collections Executive
Handle customer queries and information requests professionally.
Follow the firm's policies and procedures.
Contact customers regarding overdue balances, payments, and fees.
Conduct inbound and outbound calls with empathy and professionalism.
Assess ...