About the job WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt). We provide ride-hailing drivers with finance to purchase a range of different electric vehicles, from affordable MGs to luxury Mercedes and Teslas. We are growing at a very rapid pace (60% YOY, profitable for the last 2 years) and the fleet and customer base are growing with us, with just under 2,000 customers driving cars in our fleet and plans to double this over the next year. Your Responsibilities Act as the first point of contact for customer service and debt collection inquiries. Handle inbound and outbound customer communication via telephone, email, SMS, and face-to-face. Resolve customer queries related to support, complaints, outstanding balances, and payment options or escalate to the appropriate team. Debt Collection Contact customers with outstanding debts and negotiate payments using effective techniques. Complete Income & Expenditure assessments and establish suitable payment plans for customers facing financial difficulties. Customer Support Provide guidance on servicing, licensing, and insurance claims. Deliver market-leading customer service, ensuring inquiries and issues are resolved promptly and empathetically. Liaise with internal departments (Fleet/Support, Finance, Sales) to address customer needs effectively. Proactively manage queries, escalating issues to managers as required, and ensure adherence to internal processes. Ad hoc duties when required. Requirements We are looking for a candidate with: Friendly and bubbly person Excellent organisation, communication (oral and written) and interpersonal skills Strong negotiation and influencing skills (including in relation to payment plans/settlements) Problem solving skills - the ability to work with customers to find mutually agreeable solutions Ability to work independently and in a team environment Proficient in using MS Office (including Excel) and systems Nice-to-have skills/knowledge: Experience working using Hubspot, Fleetio (fleet management system), and/or Aryza Sentinel (Anchor) Previous call centre experience Knowledge of electric vehicles and the ride-hailing industry Debt collection background Proficiency in Arabic, Hindi or Bengali languages Benefits Quarterly Bonus: Up to 10% of your annual base salary, tied to performance metrics. Employee Assistance Program: Access to confidential support for personal and professional challenges. Cycle to Work Scheme: Save on a new bike and accessories while promoting sustainable travel. Discount Clubs: Exclusive access to discounts on a wide range of products and services. Career Development: Opportunities for growth within a fast-paced, purpose-driven company. Inclusive Environment: Work in a friendly and collaborative office setting in West London.