Job summary This post offers an opportunity to an individual to work within an administrative environment within the Medical Records Department at Prince Charles Hospital. The post will involve providing support for Outpatient Clinics, managing Outpatient Waiting Lists and booking appointments on the Welsh PAS system. The successful candidate will be communicating with patients over the telephone. Knowledge of the Welsh PAS system, RTT rules are desirable. On the job training will be undertaken and the successful candidate must be numerate, literate and able to work under pressure. The hours of this post are as follows - Monday - Friday - 08:30 - 16:30. Main duties of the job The successful candidate will be joining a well established First Appointments Team responsible for the management of Outpatient Waiting lists. Duties include : Booking appointments in priority and date order, initiating the partial booking process and communicating with patients over the telephone. The successful candidate must have excellent keyboard skills and havea flexible approach to work as providing support at any other hospital within the Health Board may be required. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 05 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 110-AC029-0325 Job locations Prince Charles Hospital Merthyr Tydfil CF47 9DT Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac. Person Specification Education & Qualification Essential Substantial clerical experience Skills & Knowledge Essential Good communication Ability to undertake office procedures through previous experience Experience Essential Working in a busy office environment Person Specification Education & Qualification Essential Substantial clerical experience Skills & Knowledge Essential Good communication Ability to undertake office procedures through previous experience Experience Essential Working in a busy office environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Prince Charles Hospital Merthyr Tydfil CF47 9DT Employer's website https://joinctm.wales/ (Opens in a new tab)