Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. e have a fantastic opportunity for a Front Office Manager to join our team at the Doubletree by Hilton London Kensington, a 4-Star property of 167 bedrooms in bustling Kensington.
Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:
* Exclusive access to the employee recognition & reward scheme - Heeton Rewards
* Service-based annual leave (increasing up to a maximum of 5 extra days)
* Employee Assistance Programme, Life Assurance and Income Protection Schemes
* Employee & Friends/Family discounted rates at Heeton-operated hotels and the Hilton Go Employee Travel Programme
* Referral scheme
* Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
* Heeton is an expanding company which offers excellent career opportunities
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Oversee the entire Front Office operation to maintain high standards
* Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
* Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
* Maintain good communication and working relationships with all hotel departments
* Monitor staffing levels to meet cover business demands
* Conduct monthly communication meetings and produce minutes
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Front Office team
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
* Assist with other departments, as necessary
What are we looking for?
Front Office Managers serving Hilton brands are constantly working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous management experience in the Front Office within a branded hotel
* High level of IT proficiency
* Excellent leadership, interpersonal and communication skills
* High level of commercial awareness and sales capabilities
* Experience in managing and developing people
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, can be natural, and be the best versions of themselves. We recognise that we are on a journey regarding diversity, inclusion and equity and would welcome applications for candidates from underrepresented backgrounds.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
AMRT1_UKCT