To operate the Switchboard in accordance with the telecommunications operational policies and procedures. Maintain a professional image at all times whilst working in a busy environment.
To collate information for daily rotas for doctors and other clinical staff on call for 09:00 - 17:00 and out of hours for Alexandra, Kidderminster, and Princess of Wales hospitals. Additionally, to collate information for daily rotas for all non-clinical areas regarding Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates, and Tradesmen on call for the hospital, Trust properties, and Mental Health Partnership sites.
Ensure all changes in rotas are recorded. Answer general queries and provide information for the general public and staff, making every effort to locate staff or patients efficiently and politely.
Operate the bleep system on the Alexandra site, which includes daily test calls for medical emergencies, major haemorrhage, and cardiac arrest, giving out clear, precise instructions. Ensure appropriate people answer and that the crash bleeps are working correctly. Be responsible for fast bleeping doctors, ensuring appropriate doctors respond and a clear message is relayed.
Be responsible for getting the Trauma Team to A & E, including doctors, consultants, theatre nurse, and haematology. Operate the Kidderminster bleep system via the Siemens console facility, testing daily medical emergencies to ensure the appropriate team responds. Be responsible for sending out cardiac arrest and paediatric arrest calls and connecting the ward or department to 999 for an emergency ambulance to attend.
Keep up to date with all emergency procedures, including cardiac arrests, trauma alerts, major incidents, internal alarm procedures, switchboard failure, and fallback procedures. Be able to carry out fire procedures at the Alexandra and Kidderminster hospitals, ascertain the location of fire, call the fire brigade, and notify appropriate people to attend the incident.
Order taxis and record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales, and Mental Health Partnership hospitals and properties. Undertake any other duties appropriate to the grade to cover sickness and annual leave as requested by the Switchboard supervisor.
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