Job Description
Senior Customer Experience Manager
Location: Liverpool
Salary: Up to circa £65,000
Are you ready to step up into a senior role where you can truly make a difference? If you're passionate about putting customers first and leading a team to deliver top-notch service, this could be the perfect opportunity for you!
Our client is on the hunt for a driven and dynamic Senior Customer Experience Manager to take the lead in shaping how they deliver outstanding experiences to their customers. This is your chance to bring fresh ideas, make real change, and be at the heart of an organisation that values its people and its customers.
What You'll Be Doing
In this role, you'll:
1. Take the reins on developing a cutting-edge Customer Experience Strategy, ensuring every customer interaction - whether face-to-face or online - is seamless and exceptional.
2. Lead and inspire a hard-working team, including customer relations and social media whizzes, to deliver top-tier service across all channels.
3. Collaborate with teams across the business to champion a culture where customers are front and centre of everything they do.
4. Use data and insights to fine-tune strategies, stay ahead of the game, and find new ways to wow customers.
5. Be the go-to person for managing service disruptions-both planned and unexpected-making sure customers are always kept in...