Join our team at Henrys Skoda as a Service Advisor. We are looking for a motivated and professional individual to provide exceptional customer service and ensure efficient workshop operations. As a Service Advisor, you will be the primary point of contact for customers, managing service and repair bookings and maximising workshop profit opportunities. This is a full-time position.
Duties:
1. Welcome customers in a warm and professional manner.
2. Achieve customer satisfaction objectives to ensure professional service.
3. Agree on service and repair instructions and book vehicles into the workshop.
4. Liaise with relevant personnel to ensure complete customer satisfaction.
5. Maximise workshop profit opportunities through upselling and effective communication.
Experience:
1. Previous Motor Trade Experience as a Service Advisor is beneficial.
2. Strong upselling and communication skills.
3. Knowledge of Dealer Marketing Systems.
4. Ability to influence and advise on technical issues.
5. Self-motivated, articulate, and professional.
Competitive salary and benefits package.
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