Fintech RS are supporting our client, located in Westhill, to recruit for an Operations Support Administrator to join their team on a permanent basis. Our client is looking for a well experienced candidate to support within their Operations team, supporting departments such as inside sales, logistics, planning, purchasing and their warehouse team. This is a full time role 8am-4pm Monday - Friday and offer a 9 day fortnight working pattern. Key duties in this role: · Assist with generating sales related documents including but not limited to quotations, sales orders and shipping documentation · Responding to customer enquiries for product information, availability, order status and pricing in a timely manner · With guidance from Inside Sales team, communicate regarding order progress with customers and the sales team about the various order updates as soon as possible · Assist with follow-up and close out of outstanding quotes with customers · Assist with control and expediting import and export of goods to fulfil the predetermined delivery requirements · Support with expediting such as sending open order reports, preparing sales order shortage reports and run purchase line reports, expediting all overdue orders · Updating stock levels, reviewing replenishment information and pricing, process vendor additions or changes and create sales returns when required · Liaise with Finance team regarding payments and updating PO’s · Answer PO queries and resolve any invoice discrepancies Requirements for this role: · Proficiency in Microsoft packages · Working knowledge of Navision (desirable) · Previous experience within an Operations Support Administrator or Coordination role (desirable) · Excellent communications skills, both written and verbal · Customer service and people skills, as role is very people focused, supporting a number of internal departments and external customers · The ability to work under pressure and to strict deadline