The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.
Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.
Job Summary:
The Corporate Co-Ordinator role is to offer first line support to the corporate account customer base, delivering a structured and consistent approach to all requests. Handle inquiries and requests from customers that can range from a fault on the service, invoicing and service queries. Find solutions to their issues and address their needs, handle customer complaints and initiate corrective actions. Involve other team members or departments if needed, follow up the progress and keep the customer updated
1. Delivering outstanding Customer Service to Franchisees and Stakeholders
2. Drive growth by upselling products and services
3. Building on established relationships with key personnel
4. Fully understand customers business requirements
5. Administrative duties including producing regular business reports
6. Ensuring orders are fulfilled seamlessly
7. Communi...